Senior Account Manager

Tech Sales Jobs; Boston (MA); On-site; USD 55,000 - 116,000; Full time

Job summary

Fiserv in Boston is seeking an Account Manager Sr to own the delivery and maintenance of services for assigned clients. You will manage operational relationships and coordinate with internal teams to drive client success.

Your role involves understanding client goals, ensuring optimal use of Fiserv solutions, and providing regular reporting on progress and outcomes. A strong customer-service background and willingness to travel are essential.

Qualifications

• High School Diploma or equivalent experience.
• 3+ years of customer service experience.
• Ability to travel up to 20%.

Responsibilities

• Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan.
• Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit.
• Provide various levels of reporting on accomplishments and in-process activities.
• Influence and work cross-functionally on critical initiatives including incident response and process improvement.
• Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations.

Skills

Customer service experience

Travel up to 20%

Education

High School Diploma or equivalent

Bachelor\u2019s degree

Job description

Account Manager Sr - Boston, MA

Location: Boston, Massachusetts, United States of America

Category: Sales & Account Management

Employment Type: Full time

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Account Manager Sr - Boston, MA

What does a great Account Manager do at Fiserv?

The Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions.

What you will do:

• Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan
• Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit
• Provide various levels of reporting on accomplishments and in-process activities
• Influence and work cross-functionally on critical initiatives including, but not limited to, incident response, process improvement, and develop/maintain standard operating procedures
• Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations

What you need to have:

• High School Diploma or equivalent experience
• 3+ years’ experience in customer service
• Ability to travel up to 20%

What would be great to have:

• Bachelor’s degree
• Project Management experience
• Enterprise problem prevention and resolution experience
• Ability to make independent decisions, exercising good judgment and managing complex issues

Salary Range

$54,500.00 - $116,000.00

These pay ranges apply to employees in Massachusetts, California (excluding Sunnyvale) and District of Columbia. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please [e-mail]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.