Senior Enterprise Account Director | Strategic Partnerships

Cisive Inc.; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Cisive Inc. is seeking an Account Director to lead and expand strategic client relationships, drive revenue growth, and manage high‑impact initiatives. You will collaborate across IT, Ops, CS, Product, and Compliance to meet contractual and performance goals.

The role requires exceptional communication, executive relationship management, and the ability to influence outcomes across multiple internal teams in a fast‑paced environment.

Qualifications

• 7–10 years in account management or related strategic roles.
• Enterprise‑level client relationships experience preferred.
• Strong executive communication and influencing skills.
• Ability to manage multiple high‑impact projects with attention to detail.
• Capability to lead cross‑functional initiatives and drive success.
• Proficiency with Salesforce and CRM tools.

Responsibilities

• Lead high‑value enterprise accounts to ensure satisfaction and growth.
• Present changes, IT issues, and strategic projects to IT and Change Management via Salesforce.
• Oversee IT projects in Salesforce and Target Process; manage timelines and ETAs.
• Coordinate cross‑functional engagement to meet client expectations.
• Collaborate with Client Services leadership to ensure program success.
• Facilitate regular executive‑level calls on program health and strategy.
• Provide guidance and training for CSRs to maintain service quality.
• Conduct annual account reviews with audits and SLA assessments.
• Prepare and deliver QBR presentations with performance data and insights.
• Ensure QBR notes and documents are uploaded to Salesforce and Wiki.
• Maintain account documentation in the Wiki (specs, fee schedules, workflows).
• Identify upsell and cross‑sell opportunities aligned to client needs.
• Monitor SLAs and drive remediation when needed.
• Prepare monthly reporting in line with requirements.
• Lead contract renewal cycles with pricing and scope discussions.
• Perform other duties as assigned.

Skills

Executive communication

Strategic account management

Cross-functional collaboration

Project management

Relationship management

Client communications

Analytical thinking

Presentation skills

Time management

Negotiation

Education

Bachelor’s degree

High School Diploma

7–10 years experience in account management

Tools

Salesforce

Microsoft Office Suite

Google Apps

Help desk software

Project tracking software

Job description

Cisive Inc. is seeking an Account Director to lead and expand strategic client relationships, drive revenue growth, and manage high‑impact initiatives. You will collaborate across IT, Ops, CS, Product, and Compliance to meet contractual and performance goals.

The role requires exceptional communication, executive relationship management, and the ability to influence outcomes across multiple internal teams in a fast‑paced environment.