Senior Engineer - Product Support

MIRATECH Corporation; Tulsa (OK); On-site; USD 110,000 - 150,000; Full time

Job summary

MIRATECH Corporation in Tulsa, Oklahoma seeks a Senior Engineer - Product Support to provide advanced engineering analysis and troubleshooting for SCR, DPF, and aftertreatment systems, serving as an escalation resource for customers and internal teams.

You will lead root-cause investigations, coordinate with Field Service and Engineering, document issues and resolutions, and contribute to product and process improvements while maintaining safety and quality standards.

Qualifications

• Bachelor's degree in engineering or related field.
• 10+ years engineering experience in product support, troubleshooting, reliability, or field applications with emissions equipment or complex systems.
• Advanced knowledge of SCR, DPF, and engine aftertreatment systems is a plus.
• Ability to troubleshoot complex technical issues independently in a fast-paced environment.
• Strong root-cause analysis and analytical mindset.
• Excellent written and verbal communication for technical/non-technical audiences.
• Strong organizational skills to manage multiple issues and priorities.
• Proficiency with Microsoft Office, AI tools, and CRM/ticketing systems (Salesforce preferred).
• Willingness to travel 15-30%.

Responsibilities

• Serve as the senior engineering resource for escalated complex mechanical, electrical, controls, and emissions-performance issues.
• Support remote troubleshooting and coordinate with Field Service and Engineering to determine on-site needs.
• Lead internal and customer case-related review meetings.
• Document interactions, root causes, and resolutions for trend analysis.
• Lead technical root-cause investigations and support CAPA processes.
• Monitor case trends to identify opportunities for improvements.
• Collaborate with Engineering, Product, and Field Service on corrective actions or design updates.
• Develop and maintain technical documentation and troubleshooting guides.
• Maintain knowledge of emissions regulations and SCR/DPF advancements.
• Uphold safety, quality, and documentation standards in all activities.

Skills

Root-cause analysis

Technical troubleshooting

Cross-functional collaboration

Documentation

Travel readiness

Education

Bachelor's degree in engineering

Tools

Salesforce

Microsoft Office

AI Tools

Job description

Reports to: Manager of Product Support

Cooperates with: Engineering, Quality, Field Services, Operations, Sales, Project Management, Customers

Primary Responsibility: The Senior Engineer - Product Support serves as a key technical resource for MIRATECH customers and internal teams, providing engineering analysis and advanced troubleshooting support for SCR, DPF, and other emissions aftertreatment systems. The role functions as an escalation point, leading the technical evaluation of complex post-commissioning issues, identifying and addressing reoccurring system issues, verifying that corrective measures restore system performance, and contributing to continuous product and process improvement. The position blends deep technical expertise, customer support, and cross-functional collaboration to ensure system reliability, customer satisfaction, and operational excellence.

Specific Duties and Responsibilities:

• Serve as the senior engineering resource for escalated complex mechanical, electrical, controls, and emissions-performance issues.
• Support remote troubleshooting efforts and coordinate with Field Service and Engineering teams to determine when on-site intervention is required.
• Support internal and customer case-related review meetings.
• Document customer interactions, technical issues, root causes, and resolutions in the support database to ensure accurate tracking and trend analysis.
• Lead technical root-cause investigations and support Quality-led 8D and corrective and preventive action (CAPA) processes.
• Monitor and analyze case and complaint trends (e.g., issue frequency, resolution time, repeat failures) to identify opportunities for process and product improvements.
• Identify recurring issues and collaborate with Engineering, Product, and Field Service teams to recommend corrective actions, design improvements, or procedural updates.
• Assist in the development and maintenance of technical documentation, including knowledge base articles, troubleshooting guides, and internal reference materials.
• Maintain current knowledge of emissions regulations, industry standards, and advancements in SCR, DPF, and aftertreatment technologies.
• Uphold MIRATECH safety, quality, and documentation standards in all support activities.

Qualifications:

• Bachelors degree in Mechanical, Electrical, Chemical Engineering, or a related engineering discipline.
• 10+ years of engineering experience in product support, troubleshooting, reliability, or field applications involving industrial emissions equipment or similarly complex mechanical and electrical systems or equivalent experience
• Advanced working knowledge of SCR, DPF, and engine aftertreatment systems is a plus
• Demonstrated ability to troubleshoot complex technical issues independently in a fast-paced environment.
• Sharp analytical mindset with strong root-cause analysis skills.
• Excellent verbal and written communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple concurrent issues and priorities.
• Proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint), AI Tools, and CRM or ticketing systems (Salesforce preferred).
• Ability to work collaboratively across departments and provide constructive technical feedback.
• Able to travel 15-30%.

Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.