Senior Engineer - Product Support

MIRATECH; Tulsa (OK); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

MIRATECH seeks a Senior Engineer - Product Support to serve as a key technical resource for customers and internal teams. You will provide engineering analysis and advanced troubleshooting for SCR, DPF, and emissions aftertreatment systems, acting as an escalation point for complex issues and driving continuous improvement.

You will lead root-cause investigations, collaborate with Engineering, Product, and Field Service, and ensure corrective actions restore system performance while upholding

Qualificações

• Bachelor degree in Mechanical, Electrical, Chemical Engineering or related field.
• 10+ years in product support, troubleshooting, reliability, or field applications.
• Advanced knowledge of SCR, DPF, and engine aftertreatment is a plus.

Responsabilidades

• Escalation resource for complex mechanical, electrical, and controls issues.
• Lead technical root-cause investigations and CAPA processes.
• Coordinate remote troubleshooting with Field Service and Engineering teams.
• Document issues, causes, and resolutions in the support database.
• Monitor case trends and propose design or process improvements.
• Maintain up-to-date knowledge of emissions regs and technologies.
• Travel 15–30% as required.

Conhecimentos

Troubleshooting

Root Cause Analysis

Communication

Cross-functional teamwork

Analytical mindset

Formação académica

Bachelor of Science in Mechanical Engineering

Ferramentas

Salesforce

Microsoft Office

CRM systems

AI Tools

Descrição da oferta de emprego

Cooperates with: Engineering, Quality, Field Services, Operations, Sales, Project Management, Customers

Primary Responsibility: The Senior Engineer - Product Support serves as a key technical resource for MIRATECH customers and internal teams, providing engineering analysis and advanced troubleshooting support for SCR, DPF, and other emissions aftertreatment systems. The role functions as an escalation point, leading the technical evaluation of complex post-commissioning issues, identifying and addressing reoccurring system issues, verifying that corrective measures restore system performance, and contributing to continuous product and process improvement. The position blends deep technical expertise, customer support, and cross-functional collaboration to ensure system reliability, customer satisfaction, and operational excellence.

Specific Duties and Responsibilities:

• Serve as the senior engineering resource for escalated complex mechanical, electrical, controls, and emissions-performance issues.
• Support remote troubleshooting efforts and coordinate with Field Service and Engineering teams to determine when on-site intervention is required.
• Support internal and customer case-related review meetings.
• Document customer interactions, technical issues, root causes, and resolutions in the support database to ensure accurate tracking and trend analysis.
• Lead technical root-cause investigations and s upport Quality-led 8D and corrective and preventive action (CAPA) processes.
• Monitor and analyze case and complaint trends (e.g., issue frequency, resolution time, repeat failures) to identify opportunities for process and product improvements.
• Identify recurring issues and collaborate with Engineering, Product, and Field Service teams to recommend corrective actions, design improvements, or procedural updates.
• Assist in the development and maintenance of technical documentation, including knowledge base articles, troubleshooting guides, and internal reference materials.
• Maintain current knowledge of emissions regulations, industry standards, and advancements in SCR, DPF, and aftertreatment technologies.
• Uphold MIRATECH safety, quality, and documentation standards in all support activities.

Qualifications:

• Bachelors degree in Mechanical, Electrical, Chemical Engineering, or a related engineering discipline.
• 10+ years of engineering experience in product support, troubleshooting, reliability, or field applications involving industrial emissions equipment or similarly complex mechanical and electrical systems or equivalent experience
• Advanced working knowledge of SCR, DPF, and engine aftertreatment systems is a plus
• Demonstrated ability to troubleshoot complex technical issues independently in a fast-paced environment.
• Sharp analytical mindset with strong root-cause analysis skills.
• Excellent verbal and written communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple concurrent issues and priorities.
• Proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint), AI Tools, and CRM or ticketing systems (Salesforce preferred).
• Ability to work collaboratively across departments and provide constructive technical feedback.
• Able to travel 15-30%.

Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.