Senior Engineer, Network Performance

Verizon; Houston (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Verizon in Houston seeks a data analyst to join the System Performance team. You will analyze large data sets to develop network insights, build dashboards, and help improve service reliability for customers.

The role is hybrid, with a home-office arrangement and at least three days per week in the office, plus travel up to 25% as needed. A Bachelor’s degree or equivalent experience is required.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Four+ years of relevant experience demonstrated through work experience and/or military experience.
• Solid knowledge of Samsung parameters and ability to conduct parameter audits and optimizations.
• Understanding of call flow and handshakes; DMAT/field data logs analysis for root causes.
• Solid knowledge of Samsung network KPIs and troubleshooting.
• Willingness to travel up to ~25% of the time.

Responsibilities

• Perform data analytics and applying data science techniques to improve network capacity, coverage and service.
• Analyze network capacity and coverage and identify improvements.
• Evaluate service performance trends and isolate root causes of degraded services.
• Automate data collection, reports, visualization and system updates.
• Create dashboards and geolocate data to present information dynamically.

Skills

Data analytics

Data visualization

Dashboard development

SQL/ETL

Education

Bachelor’s degree

Tools

Samsung parameters

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What You’ll Be Doing...

We don’t wait for the future. We build it. We are calling for data driven candidates with strong data analytical and visualization backgrounds to join our System Performance team. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition. You will be using large amounts of data to develop network insights and strategies to improve performance.

• Performing data analytics and applying data science techniques to improve our network’s capacity, coverage and overall service.
• Analyzing our network’s capacity and coverage, and looking for ways to make improvements.
• Evaluating service performance trends and isolating root causes of impacted services.
• Automating data collection, reports, visualization and system updates.
• Creating dashboards and geolocating data to present information dynamically.

What We’re Looking For...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Solid knowledge of Samsung parameters is required, along with the ability to conduct parameter audits and optimizations.
• Understanding of call flow and handshakes is also necessary.Need solid knowledge to examine DMAT/field data logs and find the root cause of degradation
• Solid knowledge of Samsung network KPIs and the ability to troubleshoot network issues
• Valid driver’s license and the ability to operate a company vehicle
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree.
• Experience in LTE including VoLTE and RAN networks.
• Experience analyzing FWA performance and finding the root cause for degradation of any individual FWA
• Troubleshooting and vendor management experience.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits And Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.