Senior Engineer, Customer Quality Engineering

Entegris; Bedford (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) plan with employer match

Health, dental and vision insurance

Education assistance

Job summary

Entegris is seeking a Customer Quality Engineer to join our team in Bedford, MA or Danbury, CT. The CQE will interact at multiple levels with customers, Entegris, and supplier organizations to drive quality improvements and problem solving.

The role requires a BS in engineering and 5+ years in quality-focused engineering, with experience in cross-functional projects, quality tools, and travel up to 50%. You will collaborate with North America and Asia teams to meet customer objectives.

Qualifications

• Bachelor of Science Degree in Chemical, Mechanical, Electric/Electronic Engineering, or related technical field.
• 5+ years in an engineering role in quality, process, equipment or materials.
• Experience managing issues and projects between internal stakeholders and customers with escalation.
• Project management experience focused on closing gaps between company capabilities and customer needs.
• Experience with quality tools such as pareto, FMEA's, SPC/SQC, histograms, trend analysis, process mapping, DOE, cause and effect diagrams, 8D problem solving.
• Flexibility to travel 10–50% domestically and internationally.

Responsibilities

• Engage with customers, sales teams and factory/product/supply chain/quality teams.
• Execute CQE responsibilities per CQE policy, Entegris processes, and management guidance.
• Support Materials Solutions Division.
• Participate in Problem Solving, Change Management, Audits, Project Development and cross-functional tasks.
• Be part of a global team to improve Entegris' success with customers.
• Collaborate with cross-functional teams across products, regions and companies (customers and suppliers).
• Demonstrate planning, execution, discipline, learning, leadership and teamwork (PACE).
• Provide documentation support such as process docs, item tracking, and continuous improvement projects.

Skills

Cross-functional collaboration

Project management

Quality tools

Customer interaction

Global/NA-Asia coordination

Education

Engineering degree (BS) in Chemical, Mechanical, Electrical/Electronic or related field

Tools

Job description

Job Title:

Senior Engineer, Customer Quality Engineering

Job Description:

The Role:

Entegris is seeking a Customer Quality Engineer to join our team. The Customer Quality Engineering (CQE) role is dynamic and cross-functional. This new CQE will interact at multiple levels and with multiple contact points within the Customer, Entegris, and Supplier organizations. This role is high impact, high output and high visibility. It requires a calm-assertive demeanor and the capability to manage multiple ever-changing priorities.

Job Location:

This role can be based at our Bedford, MA or Danbury, CT sites.

What You'll Do:

• Engage as guided with customers, sales teams and factory/product/supply chain/quality teams

• Execute CQE responsibilities as defined by the CQE Policy documents, Entegris business processes, account specific support plan and as led by CQE management.

• Support our Materials Solutions Division

• Participate in varying levels of engagement with customers and company teams on Problem Solving, Change Management, Customer and Internal Audits, Project Development, Product Support and Development Programs, as well as many other cross-functional tasks and projects that are aligned with Entegris and Customer goals.

• Be part of a global team that is designed to improve success of Entegris with our customers.

• Collaborate with cross-functional teams at varying levels and varying degrees of complexity across a vast range of products, regions and companies. (customers and suppliers).

• Demonstrate excellence in planning, execution, discipline, learning, leadership, and teamwork (exemplify Entegris PACE values)

• Provide support for various documentation expectations such as business process documents, item tracking, performance reporting and continuous improvement project management.

What We Seek:

• Bachelor of Science Degree in Chemical, Mechanical, Electric/Electronic Engineering, or related technical field

• 5+ years experience in an engineering role in the areas of quality, process, equipment or materials, ideally within the semiconductor industry, however other manufacturing industries will be considered.

• Experience managing issues and projects between internal stakeholders and customers with experience in escalation.

• Project management experience with a focus on closing gaps between company capabilities and customer needs.

• Experience with applicable quality tools such as pareto, FMEA's, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology

• Flexibility to work non-standard hours and alternate work shifts to balance workload across a North America and Asia scope of responsibility.

• Experience with working and communicating between North America-based manufacturing facilities and Asia based support teams and customers.

Ability to travel

• Ability to travel 10% to 50% domestic and international

Outstanding Candidates Will Have:

• Experience remotely collaborating with colleagues, customers and suppliers in virtual meetings

WHY WORK AT ENTEGRIS?

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

WHAT WE OFFER

Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Competitive base salary range of $100,000 - $120,000 determined on years of experience.

• Annual bonus eligibility

• Progressive paid time off policy that empowers you to take the time you need to recharge

• Generous 401(K) plan with an impressive employer match with no delayed vesting

• Excellent health, dental and vision insurance packages to fit your needs

• Education assistance to support your learning journey

• A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

#LI-KC2