Senior Engagement Manager | Delivery Leader

TEKsystems; Memphis (TN); On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Retirement Plan

Life Insurance

PTO

Job summary

TEKsystems is hiring an Engagement Manager II for Memphis, TN, to lead delivery across multiple engagements, ensuring on-time, on-budget performance and high client satisfaction. You will oversee strategic client relationships, communications, and risk and financial management to optimize outcomes.

This permanent role demands strong project-management skills, industry knowledge, and a driven, customer-focused approach to drive business value and growth for TEKsystems Global Services.

Responsibilities

• Advanced Engagement Management: Oversee engagements varying delivery models, to ensure objectives are achieved, delivered according to schedule, and within budget.
• Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
• Stakeholder Communication: Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities.
• Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
• Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
• Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients.
• Team Leadership and Development: Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.
• Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
• Business Development: Identifying opportunities and collaborating with sales partners for upselling and cross-selling, aiding in organic business growth.
• Behavioral Competencies and Responsibilities: Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulate solutions options clearly.
• Customer Focus: Builds strong customer relationships and delivers customer‑centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor.
• Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others.
• Collaboration: Works well with cross‑functional teams, fostering a collaborative environment to achieve common goals.

Job description

TEKsystems is hiring an Engagement Manager II for Memphis, TN, to lead delivery across multiple engagements, ensuring on-time, on-budget performance and high client satisfaction. You will oversee strategic client relationships, communications, and risk and financial management to optimize outcomes.

This permanent role demands strong project-management skills, industry knowledge, and a driven, customer-focused approach to drive business value and growth for TEKsystems Global Services.