Senior Engagement Manager, AI-Driven Cloud Programs

Amazon Web Services (AWS); Atlanta (GA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. seeks a Senior Engagement Manager in the ProServe group to lead delivery of large-scale customer transformation programs across multiple workstreams, coordinating 50+ personnel including AWS builders, partners, and customers.

You will drive executive-level program direction, risk management, and ROI storytelling while overseeing financial health and governance for AI-enabled, milestone-based engagements.

Qualifications

• 5+ years of leading multiple Agile teams concurrently or at scale
• 5+ years of leading and delivering enterprise-level IT engagements
• 5+ years of cloud computing experience
• Bachelor's degree in STEM field
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)

Responsibilities

• Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions
• Proactively manage inter-dependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments
• Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning these stakeholders on priorities, timelines, and definitions of success, and escalating blockers where necessary for resolution
• Define and track measurable customer business outcomes (e.g., time-to-market acceleration) as the north star for program success, translating technical delivery progress into executive-ready value narratives
• Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed-price, milestone-based delivery
• Influence human builder and agent builder teams effectively, establishing clear operating models and responsible AI guardrails as delivery increasingly incorporates AI-augmented development workflows
• Drive adoption of AI-DLC (AI-Driven Development Life Cycle) methodologies across delivery programs, adapting delivery models and team structures for accelerated scale and pace, establishing outcomes-based governance frameworks for AI-native builds, and steering multi-agent systems at scale to drive delivery productivity across the program
• Establish and enforce governance frameworks for agentic AI in delivery — including observability, cost controls, human-in-the-loop checkpoints, and compliance guardrails — ensuring AI-augmented workflows remain auditable, secure, and aligned with customer and AWS security requirements.
• Proactively surface ideas on how ProServe and other AWS teams can innovate to help our customers achieve their goals at a faster pace and larger scale

Skills

Agile leadership

Enterprise IT engagements

Cloud computing

Executive stakeholder management

PM certifications

Education

Bachelor's degree in STEM field

Tools

Jira

Rally

VersionOne

Taiga

Job description

Amazon Web Services, Inc. seeks a Senior Engagement Manager in the ProServe group to lead delivery of large-scale customer transformation programs across multiple workstreams, coordinating 50+ personnel including AWS builders, partners, and customers.

You will drive executive-level program direction, risk management, and ROI storytelling while overseeing financial health and governance for AI-enabled, milestone-based engagements.