Senior Engagement Manager

Jobgether; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Bonuses

Equity opportunities

Professional development

Job summary

Jobgether, on behalf of a partner company, seeks a Senior Engagement Manager in the United States. You will lead strategic client engagements in network automation, coordinate multidisciplinary teams, and guide Agile transformations to deliver meaningful business outcomes.

This remote role requires senior-level stakeholder management, executive reporting, risk mitigation, and a structured approach to timelines and budgets.

Qualifications

• At least 5 years of experience managing customer-facing projects.
• Ability to plan and execute complex engagements, coordinate resources, and deliver objectives.
• Strong understanding of Agile principles and practices.
• Experience coordinating diverse teams of developers, engineers, and consultants.
• Ability to identify risks, dependencies, and develop contingency plans.
• Excellent written and verbal communication for executive audiences.
• Highly organized with the ability to manage multiple projects under pressure.
• Self-motivated and able to work independently in a fast-changing environment.
• Authorized to work in the United States without sponsorship.
• Remote work capability within the United States.

Responsibilities

• Lead key customer engagements guiding teams to successful delivery and business outcomes.
• Coach clients on Agile principles and transformation approaches.
• Develop and execute engagement strategies realizing benefits of network automation.
• Build trusted relationships with senior client stakeholders.
• Coordinate, track, and communicate project activities per processes and Agile principles.
• Organize multidisciplinary teams including engagement managers, architects, consultants, network automation engineers, and learning and development instructors.
• Manage internal delivery operations, staffing, and resources across phases.
• Monitor milestones, timelines, budgets, and scope; trade-offs as priorities change.
• Assess client satisfaction and delivery health; identify risks.
• Identify dependencies and coordinate corrective actions.
• Remove impediments and facilitate decisions.
• Mediate conflicts and reach practical resolutions.
• Prepare and deliver executive reports on accomplishments, risks, blockers, dependencies, and upcoming priorities.
• Ensure transparency across teams.

Skills

Agile coaching

Team leadership

Risk management

Problem solving

Executive communication

Organization & prioritization

Adaptability

Jira familiarity

Tools

Jira

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engagement Manager based in the United States.

The Senior Engagement Manager leads strategic client engagements in network automation, ensuring projects deliver meaningful business outcomes and lasting customer value.

This role combines project leadership, Agile coaching, and stakeholder management within a fast-paced technology environment.

You will coordinate multidisciplinary teams of consultants, architects, engineers, and learning specialists to deliver complex initiatives successfully.

Building trusted relationships with client stakeholders and executives will be essential to maintaining alignment, addressing challenges, and supporting transformation.

You will oversee project health, manage risks and dependencies, and ensure teams remain focused on agreed objectives, timelines, and budgets.

Through clear executive communication and proactive problem-solving, you will help clients adopt more efficient, automated network operations.

This remote opportunity is ideal for an experienced engagement leader who thrives in dynamic environments and enjoys bringing structure, collaboration, and measurable results to complex projects.

Accountabilities

• Client Engagement and Agile Transformation
  • Lead key customer engagements in collaboration with managing consultants, guiding teams toward successful delivery and expected business outcomes.
  • Coach clients and project teams on Agile principles, practices, and transformation approaches suited to their needs.
  • Develop and execute engagement strategies that help clients realize the benefits of network automation.
  • Build and maintain trusted relationships with client stakeholders, particularly senior leaders and decision-makers.
• Project Planning and Delivery
  • Coordinate, track, and communicate project activities in accordance with established processes, delivery standards, and Agile principles.
  • Organize multidisciplinary teams, including engagement managers, architects, consultants, network automation engineers, and learning and development instructors.
  • Manage internal delivery operations, team communications, staffing, and resource allocation throughout each project phase.
  • Monitor milestones, objectives, timelines, budgets, and scope, making informed trade-offs when priorities change.
• Risk Management and Issue Resolution
  • Continuously assess client satisfaction, engagement health, delivery progress, and emerging risks.
  • Identify dependencies, anticipate potential obstacles, develop contingency plans, and coordinate corrective actions.
  • Remove impediments to project progress and facilitate timely decisions across teams and stakeholders.
  • Mediate conflicts and lead constructive discussions on sensitive topics to reach practical resolutions.
  • Serve as the primary escalation point for delivery challenges and work with internal teams to resolve process or execution gaps.
• Executive Reporting and Stakeholder Communication
  • Prepare and deliver concise executive-level reports on accomplishments, current activities, risks, blockers, dependencies, and upcoming priorities.
  • Clearly communicate issues requiring client leadership intervention or decisions.
  • Maintain transparency across internal and client teams to ensure shared understanding of progress, responsibilities, and expectations.
• Continuous Improvement and Team Effectiveness
  • Identify opportunities to improve project delivery processes, operational efficiency, and reusable practices.
  • Collaborate with internal teams to address delivery gaps and implement sustainable improvements.Encourage team alignment, accountability, and effective collaboration across simultaneous engagements.

Requirements

• Professional Experience: At least 5 years of experience managing customer-facing projects.
• Project and Engagement Management: Demonstrated ability to plan and execute complex engagements, coordinate resources, manage milestones, align stakeholders, and deliver against defined objectives.
• Agile Expertise: Strong understanding of Agile principles and practices, with the ability to coach teams and support Agile transformation initiatives.
• Team Leadership: Proven ability to coordinate diverse teams of developers, engineers, consultants, and clients while building collaborative, high-performing working relationships.
• Risk and Dependency Management: Strong situational awareness and foresight, with the ability to identify risks, anticipate consequences, manage dependencies, and develop contingency plans.
• Problem-Solving and Decision-Making: Confidence navigating ambiguity, resolving conflicts, removing blockers, and making informed decisions about scope, budget, resources, and timelines.
• Communication Skills: Excellent written and verbal communication, documentation, presentation, listening, and comprehension skills, including the ability to communicate effectively with executive audiences.
• Organization and Prioritization: Highly organized, with the ability to bring structure to complex situations, manage competing priorities, and coordinate multiple projects under pressure.
• Adaptability and Initiative: Self-motivated, resilient, and comfortable working independently in a fast-changing environment while taking ownership of outcomes.
• Technical Familiarity: Familiarity with Jira and the software development lifecycle.
• Preferred Experience: Experience working for or alongside a startup is an advantage but is not required.
• Work Authorization: Must be authorized to work in the United States for any employer without requiring sponsorship.
• Work Arrangement: Ability to work remotely and independently from anywhere in the United States.

Benefits

• Competitive Compensation: Base salary tailored to experience, qualifications, and the value brought to the organization and its customers.
• Discretionary Bonuses: Opportunity to receive additional compensation based on applicable bonus arrangements.
• Equity Opportunities: Option grants as part of the overall compensation package.
• Comprehensive Benefits: A benefits package designed to support employees’ overall well-being.
• Professional Development: Opportunities to learn from experienced leaders, collaborate with knowledgeable colleagues, and develop expertise in network automation.
• Collaborative Culture: An inclusive, team-oriented environment that values diverse perspectives, shared learning, and innovation.
• Remote Work: Flexibility to work remotely from anywhere in the United States.
• Team Connection: Virtual team events and social activities designed to foster relationships across a geographically distributed workforce.
• Employment Type: Full-time role within the Services team.