Senior Engagement Manager

Sagepath Reply; Detroit (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

A full-service digital marketing firm in Detroit is seeking a Senior Engagement Manager to oversee client projects and deliver digital experience solutions. The ideal candidate will have at least 5 years of experience in project management, particularly within a CMS environment. Responsibilities include managing project lifecycles and facilitating client discussions to gather requirements. This full-time role requires strong skills in Agile methodologies and tools like JIRA. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• 5 years of experience in Project Management or similar roles.
• Experience delivering digital experience projects.
• Ability to manage multiple projects under tight deadlines.

Responsibilities

• Primary client contact for strategic counsel and account management.
• Manage full project lifecycles, creating detailed project plans.
• Facilitate client sessions to gather project requirements.

Skills

Project/Engagement Management

Business Analysis

Product Management

Agile methodologies

Familiarity with JIRA

Familiarity with Azure DevOps

Tools

JIRA

Azure DevOps

CMS platforms

Job description

Senior Engagement Manager – Sagepath Reply

Sagepath Reply is a full-service digital marketing and technology company driven by purpose and fueled by passion to make a difference in how humans interact with technology in a more effective and efficient way. Our clients consist of Fortune 1000 companies across several industries, and we help guide them through digital transformation with the belief that even the smallest detail can make a big difference in making a connection with users and driving conversion and ROI. Our services include digital marketing, user experience, creative, development, and optimization with high-level partnerships with Optimizely and Kentico.

Responsibilities

• Primary client contact, providing short- and long-term strategic counsel, as well as overall fiscal responsibility for the account
• Effectively manage full project lifecycles, create and maintain detailed project plans and reports, according to Sagepath’s SDLC process, that communicate tasks, milestone dates, status and resource allocations
• Facilitate client stakeholder working sessions and interviews in order to elicit and document business, non-functional, functional and technical requirementsas well as project KPIs
• Lead SCRUM ceremonies including backlog refinement, standup, sprint planning, and retrospectives
• Ensure delivery teams across UX, design, analytics, marketing, QA, and development remain aligned and working toward SOW commitments
• Maintain client documentation and knowledge repositories (e.g., SharePoint, account artifacts, project history)

Minimum Requirements

• 5 years of experience in Project/Engagement Management, Business Analysis, or Product Management
• Proven experience in successfully delivering DXP projects or working extensively within a CMS environment (Kentico, Optimizely, Sitecore, AEM or similar)
• Working knowledge of SDLC and Agile methodologies, with hands‑on experience using JIRA and/or Azure DevOps
• Experience launching IT platforms or software for enterprise-level clients
• Ability to manage multiple projects under tight deadlines while maintaining high-quality delivery

Preferred Qualifications

• Background supporting cross‑functional digital delivery teams (UX, design, development, QA, analytics, marketing)
• Experience defining or evolving digital product strategy within enterprise environments

About Reply

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services.

Equal Opportunity Statement

Reply is an equal opportunity employer. We are committed to providing equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at [e-mail]. We may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans. For more information on data processing, please contact us.

Job Details

Seniority level: Mid‑Senior level. Employment type: Full‑time.