Senior Engagement Lead - Client Delivery & Growth

HSO; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Performance-based bonus

Generous paid time off

Comprehensive benefits package

401(k) plan with company match

Job summary

HSO is seeking an Engagement Manager to provide senior oversight across engagements, aligning client expectations with project delivery, commercial performance, risk resolution, and account growth.

You will act as a consistent client-facing partner from sales through delivery, elevating engagement health to executive stakeholders and ensuring governance and accountability throughout the lifecycle.

Qualifications

• Experience leading Microsoft business application and enterprise transformation delivery engagements.
• Credibility with client sponsors, executive stakeholders, delivery leaders, and cross-functional teams.
• Working knowledge of engagement governance, project delivery, financial performance, commercial risk, and escalation management.
• Experience contributing to scope definition, quote development, delivery strategy, and SOW alignment.
• Industry expertise across manufacturing, professional services, and/or supply chain management.
• Strong communication skills turning complex delivery information into executive updates.

Responsibilities

• Serve as a trusted partner to client sponsors, establishing clear expectations and aligning on outcomes and delivery commitments.
• Provide executive-ready communication on engagement health, delivery performance, risks, decisions, dependencies, and actions.
• Build confidence through transparency, reliability, and accountability throughout the engagement lifecycle.
• Maintain continuity from sales through delivery, reinforcing trust and governance.
• Oversee governance and delivery health across scope, timeline, quality, financials, risks, and outcomes.
• Collaborate with sales and account leaders to refine scope and support deal closure.

Skills

Microsoft apps

Enterprise transformation

Engagement governance

Executive stakeholders

Delivery strategy

Financial awareness

Job description

HSO is seeking an Engagement Manager to provide senior oversight across engagements, aligning client expectations with project delivery, commercial performance, risk resolution, and account growth.

You will act as a consistent client-facing partner from sales through delivery, elevating engagement health to executive stakeholders and ensuring governance and accountability throughout the lifecycle.