Senior Energy Efficiency Programs Lead

PPL Corporation; Johnston (RI); On-site; USD 85,000 - 130,000; Full time

Job summary

Rhode Island Energy, part of PPL Corporation, seeks an experienced program implementation professional to manage residential energy efficiency programs across multiple product lines. You will ensure high‑quality delivery, vendor oversight, compliance, and effective customer support.

You will lead rebate processing, stay current with program guidelines, coordinate with marketing, and drive process improvements, data QA, and stakeholder communications.

Qualifications

• Minimum 7 years experience managing consumer programs in multiple markets.
• Bachelor’s degree in Business, Marketing, Economics, Accounting, Engineering, Urban Planning or Sustainability; Advanced degree preferred.

Responsibilities

• Oversee the delivery and performance of all assigned RI Energy residential energy efficiency programs.
• Ensure programs operate in alignment with current policies, procedures, incentive structures, and regulatory requirements.
• Facilitate end‑to‑end implementation of incentive offerings in coordination with rebate processing teams.
• Maintain up‑to‑date knowledge of program guidelines and communicate updates across the Energy Efficiency Execution team.
• Coordinate with the Marketing team to support the execution of marketing strategies, including materials, annual Marketing plan, events and collateral targeting specific markets and channels to drive action and achievement of program goals.
• Manage day‑to‑day activities of program vendors, ensuring timely delivery of services and adherence to contractual obligations.
• Monitor vendor performance through defined KPIs, quality checks, and service requirements.
• Ensure all vendors maintain secure and confidential handling of customer data in accordance with company and regulatory standards.
• Support the development and execution of requests for proposals (RFPs) for program delivery, rebate processing, or other implementation needs.
• Conduct thorough QA/QC reviews of all invoices to ensure accuracy, completeness, and alignment with program rules.
• Identify errors, trends, or inconsistencies in vendor submissions and work with vendors to correct and prevent recurrence.
• Maintain documentation and audit‑ready records for all QA/QC activities.
• Develop and refine processes for downstream, midstream, and upstream program channels to improve efficiency and effectiveness in conjunction with Evaluation & Policy Strategy Lead.
• Collaborate with internal and external partners to streamline workflows, reduce processing delays, and enhance customer and vendor experiences.
• Implement best‑practice process improvements consistently with evolving energy efficiency program requirements.
• Act as the primary point of contact for escalated customer inquiries, invoice/data issues, and program guideline interpretations.
• Provide clear, accurate, and timely resolutions to customer and contractor concerns.
• Support homeowner, trade ally, and vendor understanding of program processes and eligibility requirements.
• Serve as a subject matter expert (SME) for program rules, customer requirements, technologies, and operational procedures.
• Lead onboarding and training for new team members, ensuring they understand program workflows, documentation requirements, and customer support approaches.
• Ensure the Energy Efficiency Execution team remains fully informed about program updates, operational changes, and new implementation requirements.
• Provide guidance on data requirements, documentation standards, and reporting needs to vendors and internal partners.
• Support the collection and verification of program data to maintain compliance with internal controls and regulatory guidelines.
• Work with internal teams to ensure accurate reporting for program activity, performance metrics, and cost tracking.

Skills

Residential energy efficiency

Vendor oversight

Program rules interpretation

Organizational skills

Data security awareness

Office/Salesforce/SAP familiarity

Analytical skills

Communication skills

Willingness to travel

Education

Bachelor’s degree in Business/Engineering

Tools

Salesforce

SAP

Excel

Job description

Rhode Island Energy, part of PPL Corporation, seeks an experienced program implementation professional to manage residential energy efficiency programs across multiple product lines. You will ensure high‑quality delivery, vendor oversight, compliance, and effective customer support.

You will lead rebate processing, stay current with program guidelines, coordinate with marketing, and drive process improvements, data QA, and stakeholder communications.