Senior End User Technician - On-Site IT Support Lead

CACI International Inc; Arlington (VA); On-site; USD 71,000 - 149,000; Full time

Job summary

CACI International Inc. in Arlington, VA, is seeking a Senior End User Technician to deliver on-site and remote support for end-user equipment and software.

You will configure devices, resolve break/fix issues, and document actions in ServiceNow, ensuring SLA compliance and asset accuracy. The role requires a Bachelor’s degree with 6+ years of relevant IT experience (or 12 years without a BA) and ability to obtain a DHS EOD clearance.

Qualifications

• Bachelor’s degree and 6 years of relevant IT experience, or 12 years total with no degree.
• Ability to obtain DHS EOD clearance.
• Experience troubleshooting Windows OS, Office, and common browsers (IE/Firefox).

Responsibilities

• Provide on-site hardware and software support for end users.
• Install, configure, and troubleshoot laptops, printers, tablets, and mobile devices.
• Coordinate desk-side software deployments and break/fix activities.
• Document all changes in ServiceNow and track incidents end-to-end.
• Investigate connectivity issues and support VIP staff.
• Assist with IT equipment lifecycle and site project planning.

Skills

Windows troubleshooting

Active Directory

ServiceNow

SCCM

Office 365

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow

SCCM

Group Policy

Job description

CACI International Inc. in Arlington, VA, is seeking a Senior End User Technician to deliver on-site and remote support for end-user equipment and software.

You will configure devices, resolve break/fix issues, and document actions in ServiceNow, ensuring SLA compliance and asset accuracy. The role requires a Bachelor’s degree with 6+ years of relevant IT experience (or 12 years without a BA) and ability to obtain a DHS EOD clearance.