Senior End User Technician Arlington, VA, US

CACI International Inc; Arlington (VA); Presencial; USD 71 000 - 149 000; Tempo integral

Resumo da oferta

CACI International Inc. in Arlington, VA, is seeking a Senior End User Technician to deliver on-site and remote support for end-user equipment and software.

You will configure devices, resolve break/fix issues, and document actions in ServiceNow, ensuring SLA compliance and asset accuracy. The role requires a Bachelor’s degree with 6+ years of relevant IT experience (or 12 years without a BA) and ability to obtain a DHS EOD clearance.

Qualificações

• Bachelor’s degree and 6 years of relevant IT experience, or 12 years total with no degree.
• Ability to obtain DHS EOD clearance.
• Experience troubleshooting Windows OS, Office, and common browsers (IE/Firefox).

Responsabilidades

• Provide on-site hardware and software support for end users.
• Install, configure, and troubleshoot laptops, printers, tablets, and mobile devices.
• Coordinate desk-side software deployments and break/fix activities.
• Document all changes in ServiceNow and track incidents end-to-end.
• Investigate connectivity issues and support VIP staff.
• Assist with IT equipment lifecycle and site project planning.

Conhecimentos

Windows troubleshooting

Active Directory

ServiceNow

SCCM

Office 365

Formação académica

Bachelor’s degree in IT or related field

Ferramentas

ServiceNow

SCCM

Group Policy

Descrição da oferta de emprego

## Senior End User TechnicianArlington, VA, USApply NowFind out how well you match with this jobJob ID: 334358Job Title: Senior End User TechnicianJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None\\* \\* \\***The Opportunity:**CACI is seeking a Senior End User Technician to join our team in Arlington, VA. Sr. End User Support Technicians are responsible for providing IT support to federal and contractor staff, requiring the highest level of customer service and technical proficiency. The candidate is responsible for delivering professional, high quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. Sr. EUS technicians support and troubleshoot a variety of technologies (desktops, laptops, tablets, software, etc.) adhering to service level agreements. This candidate will support unclassified equipment, some of which is in classified space.**Responsibilities:*** Provides on-site technical support for hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.* Schedules and coordinates customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.* Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals.* Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date.* Reviews pending tickets daily, updating work details according to DSS ticket management procedures.* Investigates and resolves all connectivity issues related to IT equipment.* Performs daily checks with customers and their support staff.* Actively participates in site specific project planning, providing detailed requirements for facility IT equipment MACs.* Provides end user equipment life cycle replacement support.* Self-motivated and proactive – able to work independently and identify opportunities and develop new ideas for efficiencies.* Able to plan and prioritize workload to ensure objectives and tickets are achieved on time.**Qualifications:***Required:** Ability to obtain a DHS Entrance on Duty (EOD)* Bachelor’s degree and 6 years of relevant experience or equivalency (in absence of a BA, 6 years’ experience can be substituted for a total of 12 years experience or an AA + 8 years)* Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 10, 7 & Windows 2000), Microsoft Office products, and various Internet browsers to include Internet Explorer and Mozilla Firefox* Experience with patch management software (e.g., SCCM)* Experience installing, upgrading, and removing software* Experience using ServiceNow service management software (or similar tool) to track incidents and service requests through the full lifecycle* Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software)* Advanced experience with Active Directory management & administration* Knowledgeable of Problem Management best practice and processes*Desired:** Project Management Professional (PMP) or Agile (PMI-ACP or IAPM) Certified* Certified ServiceNow Application Developer, Implementer, or System Administrator certification is highly desired* Experience with the ServiceNow Project & Portfolio Management (PPM) application* Experience supporting organization senior staff (e.g. VIPs)-**What You Can Expect:****A culture of integrity.**At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.**An environment of trust.**CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.**A focus on continuous growth.**Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.**Pay Range**:There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$70,800 - $148,600*CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.*