Senior End-User Tech Engineering Lead (Hybrid)

Loyalty360; Milford Terrace (NC); Hybrid; USD 151,000 - 227,000; Full time

Job summary

Ahold Delhaize USA seeks a Senior Manager for End User Technology Engineering to lead a skilled team delivering modern end-user devices and secure access for corporate and retail associates. The role emphasizes service design, incident management, and continuous improvement across ADUSA environments.

The ideal candidate combines deep technical knowledge with strong leadership, communication, and a customer-centered mindset.

Qualifications

• Bachelor's degree or equivalent in a technical or business field.
• 5+ years of experience in IT/end-user technology or related leadership roles.
• Experience with IT service management and ITIL-like frameworks.
• Strong communication and cross-team collaboration skills.

Responsibilities

• Lead a team of End User Technology engineers to deliver current, secure, and available user compute environments.
• Oversee deployment and support of Windows/macOS devices, MDM tools, and remote access technologies.
• Partner with vendors and internal teams to drive service design, incidents, and improvements.
• Coach staff development, monitor metrics, and promote ITIL-driven service excellence.
• Communicate effectively with executives and business units to prioritize and resolve issues.

Skills

Effective communication

Leadership

ITIL awareness

Strategic thinking

Education

Bachelor's degree in computer science or related field

Tools

ServiceNow

Job description

Ahold Delhaize USA seeks a Senior Manager for End User Technology Engineering to lead a skilled team delivering modern end-user devices and secure access for corporate and retail associates. The role emphasizes service design, incident management, and continuous improvement across ADUSA environments.

The ideal candidate combines deep technical knowledge with strong leadership, communication, and a customer-centered mindset.