Senior End-User Systems Engineer – Onsite Support Lead

CoreCivic

Brentwood (TN)

On-site

USD 75,000 - 95,000

Full time

2 days ago

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Job summary

CoreCivic is seeking a Senior Systems Specialist at our Brentwood, TN office. The role focuses on high-touch desk-side support for executives and staff, including lifecycle management of Windows and macOS devices via MDM tools.

You will triage complex hardware and network issues, maintain inventory, and develop knowledge base resources. Qualifications include an Associate's degree in Computer Science and 3+ years of enterprise desktop support, with strong Windows/Mac troubleshooting and

Qualifications

Associate's degree in Computer Science from an accredited college or university.
3+ years of hands-on desktop support in a fast-paced enterprise environment.
Strong Windows 10/11 and macOS troubleshooting experience.
Experience with MS Exchange/Outlook administration.
Familiarity with ITSM platforms like ServiceNow; Intune and SCCM preferred.
CompTIA A+ or JAMF/MS Intune certification preferred.

Responsibilities

Provides high-touch, desk-side technical support for FSC employees, remote workers visiting the building, and executive leadership.
Owns end-to-end endpoint lifecycle operations, including imaging, provisioning, deploying, and retiring Windows and macOS hardware via modern MDM solutions.
Triages, diagnoses, and resolves complex hardware, peripheral, docking station, mobile device, and local network connectivity issues.
Maintains physical inventory accuracy for laptops, loaner pools, monitors, and accessories.
Coordinates warranty repairs and hardware disposals.
Develops and maintains documentation and Knowledge Base articles for common end-user issues and floor support workflows.
Performs and coordinates the setup and distribution of network, application, and folder security credentials.
Handles calls and/or the escalation of issues to upper-level support and management in accordance with policy and procedures.
Resolves issues using remote control software.
Works on Microsoft server file and print issues.
Documents solutions to incidents and relays information and knowledge to team members.
Determines trends and alerts department management of emerging problems.
Monitors work of other Systems Specialists and alerts management of developing issues or concerns.
Adheres to Service Level Agreements as defined for each supported application.
Manages problem and request tickets for assigned technology.
Communicates and coordinates with Technology Support Center leadership as appropriate.
Domestic U.S. travel may be required.