Senior End-User Support Technician (Onsite)

Stellant Systems; Williamsport (Lycoming County); On-site; USD 48,000 - 62,000; Full time

Job summary

Stellant Systems is seeking an End User Support Technician to provide fast, effective desktop support in Williamsport, PA. This onsite role requires strong client communication, diagnostic questioning, and hands-on troubleshooting for PCs, printers, and network devices.

Qualified candidates have 9+ years in IT support and administration, plus an Associate degree. You will manage tickets, perform onsite/remote troubleshooting, and ensure SLA adherence, with salary $35–$45 per hour depending on

Qualifications

• 9+ years of IT Support and Administration experience.
• Associates Degree in related field.

Responsibilities

• Manage tickets in a timely manner, meeting SLA’s.
• Onsite and remote troubleshooting of PCs, printers, and networks.
• Installations/moves/adds/changes for PC hardware and peripherals.
• Provide end-user support for Windows laptops, network, and conferencing tools.
• Document issues and resolutions in the ticketing system.

Skills

IT Support

Administration

Education

Associate Degree

Job description

Stellant Systems is seeking an End User Support Technician to provide fast, effective desktop support in Williamsport, PA. This onsite role requires strong client communication, diagnostic questioning, and hands-on troubleshooting for PCs, printers, and network devices.

Qualified candidates have 9+ years in IT support and administration, plus an Associate degree. You will manage tickets, perform onsite/remote troubleshooting, and ensure SLA adherence, with salary $35–$45 per hour depending on