Desktop & End-User IT Support Technician

Stellant Systems, Inc.

Torrance (CA)

On-site

USD 48,000 - 62,000

Full time

3 days ago

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Job summary

Stellant Systems, Inc. is seeking an End User Support Technician in Torrance, CA to provide fast and effective technical assistance to end users. The role requires handling complex issues related to computer operations, networks, and basic video/audio conferencing support, with strong communication and customer service skills.

You will manage tickets through the system and support onsite and remote users. The ideal candidate has 9+ years in IT support, an Associate’s degree in a related field,

Qualifications

9+ years of IT support and administration experience.
Associate’s degree in related field.

Responsibilities

Manage tickets in a timely manner, meeting SLA’s.
Perform onsite and remote troubleshooting through diagnostic techniques and questions.
Determine the best solution based on issue details.
Walk end users through the problem-solving process.
Perform PC hardware installs/moves/adds/changes (PCs, notebooks, printers, LAN, telephones, peripherals).
Provide troubleshooting/break fixes for laptops, network, printers, etc.
Identify and determine cause of problems; initiate action and resolve promptly.
Enter ticket/incident information into the approved system.
Escalate unresolved issues to the next level with complete information.
Follow up with end users to ensure issues are resolved.

Skills

IT Support & Admin

Education

Associate’s Degree in related field

Job description

You will manage tickets through the system and support onsite and remote users. The ideal candidate has 9+ years in IT support, an Associate’s degree in a related field,

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