Senior End User Support Technician

Stellant-Systems,-Inc; Torrance (CA); On-site; USD 73,000 - 94,000; Full time

Job summary

Stellant Systems is seeking an End User Support Technician in Torrance, CA. The role provides fast and effective technical assistance to end users, handling complex issues related to PC operations, networks, and conferencing tools.

Strong communication and customer-facing skills are essential to resolve issues efficiently. The candidate will work via a ticketing system, perform onsite and remote troubleshooting, and handle installs and break-fix tasks for PCs, networks, and peripherals.

Qualifications

• 9+ years of IT support and administration experience.
• Associates degree in a related field is required or preferred.

Responsibilities

• Manage tickets in a timely manner and meet SLAs.
• Perform onsite and remote troubleshooting via diagnostic techniques.
• Determine best solution based on end-user details.
• Walk end users through problem-solving steps.
• Perform PC hardware and peripheral installations and changes.
• Provide troubleshooting/break-fix for laptops, networks, and printers.

Skills

IT Support

Desktop Support

Education

Associates Degree in related field

Job description

Stellant Systems is seeking an End User Support Technician in Torrance, CA. The role provides fast and effective technical assistance to end users, handling complex issues related to PC operations, networks, and conferencing tools.

Strong communication and customer-facing skills are essential to resolve issues efficiently. The candidate will work via a ticketing system, perform onsite and remote troubleshooting, and handle installs and break-fix tasks for PCs, networks, and peripherals.