Senior Encompass Trainer: Client Education & Enablement

ICE Clear Europe Limited; Atlanta (GA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

ICE Clear Europe Limited is looking for a Client Education Services Senior Trainer in Atlanta, GA to deliver product training to clients, partners, and employees. The ideal candidate should have 3+ years of experience in Encompass administration, strong client management skills, and be able to develop comprehensive training curriculums. Responsibilities include validating comprehension, managing training improvements, and maintaining industry knowledge. This position requires up to 10% travel within the US. Competitive benefits are provided.

Qualifications

• 3+ years of Encompass administration experience preferred.
• Required mortgage banking or related financial services experience.
• Excellent problem-solving and client management skills.
• Ability to travel within the US up to 10% of the time.

Responsibilities

• Deliver virtual training of ICE Mortgage Technology products.
• Design and develop training curriculum.
• Write scripts for videos and eLearning modules.
• Drive continuous improvement of training programs.

Skills

Encompass administration experience

Problem-solving

Client management

Growth mindset

Understanding of mortgage industry

Education

Bachelor’s degree or equivalent experience

Tools

Visual Basic

.NET

JavaScript

Job description

ICE Clear Europe Limited is looking for a Client Education Services Senior Trainer in Atlanta, GA to deliver product training to clients, partners, and employees. The ideal candidate should have 3+ years of experience in Encompass administration, strong client management skills, and be able to develop comprehensive training curriculums. Responsibilities include validating comprehension, managing training improvements, and maintaining industry knowledge. This position requires up to 10% travel within the US. Competitive benefits are provided.