Senior Encompass Engineer & Mortgage Tech Advisor

Intercontinental Exchange (ICE); Provo (UT); On-site; USD 150,000 - 190,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Principal Elevated Engineer for ICE Mortgage Technology.

The role delivers, stabilizes, and optimizes solutions for enterprise lending clients, combining hands-on execution with strategic guidance across mortgage lifecycles and investor delivery requirements. You will lead cross-functional teams, resolve complex production issues, and mentor staff while advocating best practices in implementation, configuration, and data integrity within Encompass

Responsibilities

• Drive resolution of complex production issues, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer
• Serve as the primary escalation point for high‑impact and high‑value correspondent client issues
• Act as a trusted technical advisor across ICE Mortgage Technology products, services, APIs, and integrations
• Guide and support clients through the adoption of new products, solutions, and transformational initiatives
• Support correspondent‑specific workflows, including loan purchase and delivery, delegated and non‑delegated models, and third‑party originator (TPO) interactions
• Lead workflow optimization discussions to reduce funding turn times and improve investor delivery accuracy
• Support configuration and troubleshoot Encompass workflows, forms, fields, business rules, milestones, and eFolder organization
• Identify and resolve data mapping issues related to MISMO/XML, ULI, loan terms, fees, and investor delivery requirements
• Diagnose UI, API, data integrity, and performance‑related issues across environments
• Build strong partnerships with client stakeholders and internal ICE teams
• Mentor junior team members and contribute to service quality improvements and process efficiency initiatives

Job description

Intercontinental Exchange, Inc. is seeking a Principal Elevated Engineer for ICE Mortgage Technology.

The role delivers, stabilizes, and optimizes solutions for enterprise lending clients, combining hands-on execution with strategic guidance across mortgage lifecycles and investor delivery requirements. You will lead cross-functional teams, resolve complex production issues, and mentor staff while advocating best practices in implementation, configuration, and data integrity within Encompass