Senior Enablement Consultant for eCOA & Patient Experience

Dassault Systèmes; New York (NY); Hybrid; USD 96,000 - 128,000; Full time

Job summary

Medidata, a Dassault Systèmes brand, is seeking a Senior Implementation Consultant – Enablement to bridge Patient Experience tech with client teams. You will design high-impact enablement strategies and training to help clients adopt eCOA solutions and accelerate clinical trials.

You will mentor junior staff, contribute to SOPs, and provide feedback to Product and Services teams on enhancements while maintaining product and industry knowledge.

Qualifications

• Minimum of 3-year university/college degree or equivalent experience.
• Minimum of 7 years experience working with clinical trials in a data management-related role, or equivalent combination of education and experience
• Minimum of 5 years eCOA build or consultation experience.
• Electronic Data Capture experience is desirable.

Responsibilities

• Design engaging training and enablement materials/activities for process and technology considerations when building Medidata's Patient Experience technologies.
• Deliver process, technology, and best practice training to clients and internal Implementation consultants.
• Provide guidance, knowledge, and best practices to support enablement customers in driving adoption of Medidata's Patient Experience technology.
• Establish “Trusted Advisor” relationship through consultation.
• Provide feedback from customers to Patient Experience Product and Services Teams on desired functionality that improves our product offering to our customers.
• Contribute to SOP and Work Instruction Development for Patient Experience Services.
• Support with new release overviews, knowledge transfer and risk assessments in providing operational input and support to the implementation of new releases.
• Attend Operational Meetings to support Medidata Patient Experience applications.
• Work with the relevant Sales team members to support further adoption of products.
• Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences.
• Represent Professional Services team in Product Adoption and Optimization (PAO). workstreams and initiatives; share knowledge back to the full Professional Services team.
• Input to the training of wider Professional Services team to enhance Product and Industry knowledge across team.
• Collate and maintain list of defect and enhancements that require addressing by Medidata Product teams and provide operational insight to defect and enhancement requests.
• Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services Patient Experience team is represented.
• Work with Medidata Academy on the development of training plans and collateral
• Communicate status reports to team members on both client and internal projects.
• Mentor AICs, ICs and Senior ICs through Medidata's eCOA build and eCOA enablement processes.

Skills

Data management

eCOA build

Clinical trials

SOP development

Education

Bachelor's degree or equivalent

Job description

Medidata, a Dassault Systèmes brand, is seeking a Senior Implementation Consultant – Enablement to bridge Patient Experience tech with client teams. You will design high-impact enablement strategies and training to help clients adopt eCOA solutions and accelerate clinical trials.

You will mentor junior staff, contribute to SOPs, and provide feedback to Product and Services teams on enhancements while maintaining product and industry knowledge.