Senior Enablement & Adoption Program Lead

Axon; Chicago (IL); On-site; USD 131,000 - 210,000; Full time

Benefits offered by this job

Competitive salary and 401k with match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Employee Resource Groups (ERGs)

Snacks in our offices

Job summary

Axon seeks a highly motivated Program Manager, Adoption & Enablement to drive internal enablement and customer adoption of Fusus. You will own training plans, develop curricula, and ensure post-deployment sustainment across deployment and clearance stages.

You will deliver instructor-led training to internal teams and external law enforcement customers, translating real-world use cases into scalable enablement experiences, while partnering with Product, Engineering, and Enablement leaders to

Qualifications

• Proven experience delivering instructor-led training to professional audiences of more than 50 participants.
• Experience developing and executing structured training or enablement programs.
• Strong facilitation skills with the ability to engage both technical and operational audiences.
• Demonstrated ability to teach functional workflows and applied technical concepts with credibility.
• Ability to operate independently in front of customers and internal stakeholders.
• Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.

Responsibilities

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
• Serve as a trusted authority on Fusus functionality and operational best practices across deployment and sustainment.
• Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
• Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
• Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.
• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.
• Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the deployment lifecycle.
• Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences.
• Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.
• Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.
• Deliver high-quality instructor-led training to internal teams and external law enforcement customers.
• Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
• Lead scenario-based sessions built around real-world operational use cases.
• Independently deliver routine training without reliance on senior program managers.
• Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.
• Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.
• Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams.
• Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.
• Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.

Skills

Training delivery

Structured enablement programs

Facilitation

Public speaking

Independent delivery

Program improvement

Tools

Video management systems

Real-time operations centers

Networking concepts (RTSP)

Job description

Axon seeks a highly motivated Program Manager, Adoption & Enablement to drive internal enablement and customer adoption of Fusus. You will own training plans, develop curricula, and ensure post-deployment sustainment across deployment and clearance stages.

You will deliver instructor-led training to internal teams and external law enforcement customers, translating real-world use cases into scalable enablement experiences, while partnering with Product, Engineering, and Enablement leaders to