Senior Enablement & Training Lead, Fusus

Axon Enterprise; Seattle (WA); Hybrid; USD 131,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

401k with match

Discretionary PTO

Parental leave

Fitness programs

Mental wellness support

ERGs

Snacks in office

Job summary

Axon seeks a driven Enablement professional to own and deliver adoption and training for the Fusus platform across Axon teams and external law enforcement customers. You will translate complex technical concepts into scalable enablement experiences, and design programs that increase product utilization and operational readiness.

The role requires strong facilitation, the ability to work independently with customers, and a track record of delivering instructor-led training to large audiences.

Qualifications

• Proven experience delivering instructor-led training to 50+ participants.
• Experience developing and executing structured training programs.
• Strong facilitation for technical and operational audiences.
• Ability to teach functional workflows with credibility.
• Independent delivery in front of customers and internal stakeholders.
• Proven ability to improve programs using feedback and data.

Responsibilities

• Own and execute adoption and enablement programs for the Axon Fusus platform.
• Serve as trusted authority on Fusus functionality and best practices.
• Develop and execute training plans aligned with timelines and product releases.
• Track adoption and readiness outcomes, identify gaps, and implement improvements.
• Partner cross-functionally with Product, Engineering, PM, Enablement leaders, instructional designers, and writers to improve training quality and overall enablement effectiveness.
• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.
• Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers.
• Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.
• Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.
• Deliver high-quality instructor-led training to internal teams and external law enforcement customers.
• Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
• Lead scenario-based sessions built around real-world operational use cases.
• Independently deliver routine training without reliance on senior program managers.
• Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.
• Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.
• Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams.
• Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.
• Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.

Skills

Instructor-led training

Curriculum / program development

Facilitation skills

Public speaking

Independent delivery

Data-driven program improvement

Tools

Video management systems

Enterprise deployments

Job description

Axon seeks a driven Enablement professional to own and deliver adoption and training for the Fusus platform across Axon teams and external law enforcement customers. You will translate complex technical concepts into scalable enablement experiences, and design programs that increase product utilization and operational readiness.

The role requires strong facilitation, the ability to work independently with customers, and a track record of delivering instructor-led training to large audiences.