Benefit Claims Examiner

Illinois Municipal Retirement Fund (IMRF); Oak Brook (IL); On-site; USD 53,000 - 59,000; Full time

Benefits offered by this job

Pension benefits

Medical and dental insurance

35-hour work week

Remote day for one day per week

Paid vacation and holidays

Tuition reimbursement

Business casual attire

Job summary

RPMGlobal seeks a detail-oriented professional to review and process Retirement, Death and Refund applications, supporting documents, and data entry to determine eligibility and calculate IMRF benefits. The role involves manual processing to resolve most conditions and provide retirement information to members and other Illinois Reciprocal Retirement Systems.

The position includes preparing manual benefit estimates, coordinating with IMRF departments, and engaging with employers and financial

Qualifications

• Associate's degree AA or equivalent; or two years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Review and input information and supporting documentation, determine eligibility, and calculate retirement and death claims and voluntary additional benefits.
• Calculate and prepare manual benefit estimates.
• Coordinate with other IMRF departments to obtain information for resolving internal conditions preventing payment of benefits.
• Communicate with employers, employees, beneficiaries, and financial institutions to resolve external conditions.
• Provide customer service by answering questions concerning procedures and benefits, in writing or by telephone.

Skills

Attention to detail

Numerical ability

Customer service

Education

Associate degree or equivalent

Tools

Excel

Job description

Internal applicants must apply by 10/12/2026

SUMMARY: This position is responsible for reviewing and processing Retirement, Death and Refund applications, supporting documents, data entry, determining eligibility, and calculating IMRF benefits. This position is responsible for using manual processing procedures to resolve most pending and work que conditions. It is expected that this position can independently process all but the most complex manual claims. This position provides manual estimates and retirement information to members and the other Illinois Reciprocal Retirement Systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review and accurately input all information and supporting documentation, determine eligibility, and calculate retirement and death claims and voluntary additional benefits.
• Calculate and prepare manual benefit estimates.
• Contact other IMRF departments to obtain information, request corrections in an effort to resolve most internal conditions preventing payment of benefits.
• Contact employers, employees, beneficiaries, and financial institutions to resolve most external conditions preventing payment of benefits.
• Provide customer service to employers, employees, beneficiaries, and other IMRF departments by answering questions concerning procedures and benefits, either in writing or by telephone.
• Maintain a work in progress that meets service goals.
• Process Voluntary Additional Refund applications and Separation Refund applications as a back-up to the Staff Assistant as assigned.
• Review various internal reports including the suspended benefit report, the un-confirmed death report and the cash receipts report for items to be researched and resolved on a monthly basis.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (AA) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.

SALARY AND BENEFITS

The expected annual salary range for this role is $53,369- $58,705. Please note the salary information is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. The range listed is just one component of IMRF's total compensation package for employees.

Other factors include the following benefits:

• Pension, death, and disability benefits as a member of IMRF
• Generous insurance benefits, including medical and dental
• 35-hour base work week, Monday-Friday. Abilty to work one remote day a week.
• Paid vacation, paid sick, 12-13 paid holidays and 2 personal days
• Tuition reimbursement
• Business casual attire