Employer Service Specialist

Building Service 32BJ Benefit Funds; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Building Services 32BJ Benefit Funds is seeking an Employer Services Specialist I to manage employer communications and provide education and troubleshooting for the web-based system, V3, and other Funds systems. The role reports to the Manager of Employer Relations and collaborates with multiple departments to resolve issues and ensure effective, long-term solutions.

The ESS I will inform employers about benefit changes, contribution rates, and policy updates, while coordinating employer

Qualifications

• High School Diploma or equivalent with related experience preferred.
• Two years of customer service/relations experience recommended.
• Familiarity with MS Word, Excel, PowerPoint, Access and web-based programs helpful.

Responsibilities

• Communicate daily with Employers.
• Calculate remittance obligations and explain to Employers.
• Follow-up with Employers on unpaid invoices.
• Provide ongoing education and support of Funds' systems, programs, rules, policies, and benefits.
• Draft letters, e-mails, memoranda and educational materials.
• Collaborate with Senior Management across Contracts, IT, Audit, Billing and Collections.

Skills

Customer Service

Microsoft Word

Excel (formulas)

PowerPoint

Interpersonal communication

Team player

Bilingual English/Spanish

Education

High School Diploma

Tools

Microsoft Word

Excel

PowerPoint

Access

Job description

About Us

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

Job Code

137

Department Name

Employer Relations

Reports To

Manager, Employer Relations

FLSA Status

Non Exempt

Union Code

53A

Management

No

About Us

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A

Job Summary

The Employer Services Specialist I (ESS I) will be responsible for timely managing employer communications, education and troubleshoot technical assistance relating to the web-based system, V3, and other Funds systems. The ESS I will timely address Employer issues and ensure effective and long-term problem resolution. The ESS I will provide in-depth information to Employers on all participant benefit plan changes, and any continuing participant benefit updates. The ESS I will provide in-depth information to Employers on all benefit contribution rates, rules and policies. The ESS I will plan as well as participate in Employer meetings, seminars, workshops and one-on-one sessions, etc. The ESS I will timely research employee status and building account information; and contact Employers as needed. The ESS I reports directly to the Manager of Employer Relations. The ESS I will work closely with the Director of Employer Relations, as well as other functional process owners as appropriate.

Essential Duties and Responsibilities

• Communicate daily with Employers;
• Calculate remittance obligations and explain to Employers;
• Follow-up with Employers on unpaid invoices;
• Provide on-going education and support of Funds' systems, programs, rules, policies, and benefits.
• Follow the workflow and processes of Funds operations as they relate to Employers
• (Billing, Collections, Audit, Eligibility and Contracts)
• Interface and coordinate with Senior Management in the following departments: Contracts, IT, Audit, Billing and Collections (and other departments, as required);
• Assist with the timely on-boarding of Employers onto electronic reporting;
• Participate in project work assigned to the department;
• Able to build relationships with a broad range of people;
• Draft letters, e-mails, memorandums and educational materials;
• Able to work as part of a team whether inter and/or intra departmental;
• Perform additional duties as directed by the Director of Employer Relations.

Qualifications (Competencies)

• To perform this job successfully, an individual must be able perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required:
  • Arithmetic - 12th grade;
  • Ability to organize and manage multiple priorities and meet deadlines;
  • Strong customer service orientation;
  • A demonstrated capability and experience with relevant computer-based systems such as Microsoft Word, Excel (formulas and functions). Familiarity with PowerPoint, Access, presentation software, including web-based programs, and Internet navigation helpful;
  • Excellent interpersonal and written communications skills;
  • High performance teams and a strong team player;
  • One to two years of Customer Service/Relations experience;
  • Commitment to company values;
  • Flexibility with work schedule.

Education

The incumbent is expected to 0-1 year of experience in employee and/or employer communications/relations.!!

High School Diploma with commensurate experience in finance and/or public relations/communications preferred.!!

Bilingual (English/Spanish)!!Strong customer service orientation in union environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling
• Over 2/3 of the time: Talking or Hearing
• 100% of the time: Using Hands

Work Environment

• 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.