Senior Employee Relations & Crisis Response Coordinator

Best Buy; Minnesota; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑|

Job summary

Best Buy is seeking an Employee Relations Sr. Coordinator to manage intake and triage of ER and Emergency Hotline cases with thorough note-taking and research.

The role supports leaders with Corrective Action guidance for minor violations and questions about SOPs and policies. This hybrid role requires on-site work Monday through Thursday at the Richfield, Minnesota corporate office, with the option to work remotely from home on Friday.

Qualifications

• 1+ years of experience in Human Resources, Employee Relations, or an Investigative environment.
• 1+ years of experience with de-escalation, problem-solving, and handling confidential information.

Responsibilities

• Gathers information from multiple sources to generate cases and document details.
• Triages cases by severity and assigns to appropriate teams; clarifies Corrective Action procedures for minor violations.
• Handles First Call Resolution for terminations and incident reviews with proper documentation.
• Notifies leadership via Crisis Escalations SOP to ensure timely response to critical situations.
• Develops instructions, supports real-time caseworkers, and processes terminations and final pay in Workday.

Skills

De-escalation

Problem-solving

Organization

Detail orientation

Ethics & confidentiality

Written communication

Critical thinking

Cross-functional collaboration

Independent work

Job description

Best Buy is seeking an Employee Relations Sr. Coordinator to manage intake and triage of ER and Emergency Hotline cases with thorough note-taking and research.

The role supports leaders with Corrective Action guidance for minor violations and questions about SOPs and policies. This hybrid role requires on-site work Monday through Thursday at the Richfield, Minnesota corporate office, with the option to work remotely from home on Friday.