Senior Emergency Planning & Response Leader

National Grid; Northborough (MA); Hybrid; USD 114,000 - 133,000; Full time

Job summary

National Grid in Northboro, MA is seeking a Senior Program Manager for our Emergency Planning department. This hybrid role requires work outside of normal business hours (holidays/nights/weekends) in response to emergencies and travel to other locations.

The successful candidate will manage external resources, oversee relationships with stakeholders, and drive planning and regulatory compliance for the Electric Emergency Response Plan, with strong cross-functional collaboration and contractor

Qualifications

• 2-3 years of emergency planning/management and/or utility experience required.
• Bachelor's degree preferred.
• Ability to understand the theory behind emergency management policies and demonstrate the ability to challenge existing processes and ways of working.
• Experience with leading cross-functional teams managing multiple and complex activities associated with program/project work.
• Demonstrates the ability to network and influence internally and externally and to develop successful, long-lasting business relationships / partnerships with others and seeks to understand and challenge business scenarios to the benefit of all parties.
• Effective written and verbal communication.
• Must be able to work outside of normal business hours (holidays/nights/weekends) in response to emergencies.
• Must be able to travel overnight outside the normal work area.
• Valid driver's license required with acceptable driving record that meets National Grid's Safe Driver Policy.

Responsibilities

• Assist in the development of the long-term vision and execution based on analysis, research, best practices, and motivate/manage cross functional teams to reach common goals.
• Establish and maintain an open business relationship/partnership with internal and external stakeholders at all levels of the organization to ensure alignment.
• SME on all aspects of the OHLERs contract. Perform contract audits to ensure compliance to Terms and Conditions.
• Focal Point for all issue/conflict resolutions. Tracking, categorizing, and identifying trends for potential escalations and process/policy improvement.
• Develop and implement contractor performance and compliance KPIs.
• Support contractor performance review meetings in collaboration with cross functional stakeholders.
• Support, manage and track contractor Performance Improvement Plans (PIP).
• Develop and manage internal lessons learned processes and collaborate with NY External Resource team.
• Support Procurement during the RFP process to revise/enhance contract strategy.
• Support for all DPU audit requests from previous emergency responses.
• Focal Point/SME for Storm Manager, the system used to manage external contractor crews during an emergency.
• Support North Atlantic Mutual Assistance Group (NAMAG) bi-annual conferences.
• Support National Grid in their Regional and National Mutual Assistance program and activities. Identify resource needs and availability to proactively acquire or assist.
• Support the Lead PM to meet the acquisition request for external contractor crews during emergency response.
• Coordinate with the Outsource Construction team for activation of on property COC crews.
• Coordinate border crossing process for acquired Canadian crews.
• Manage the activation and activities of the External Team throughout the event.
• Coordinate with the Lodging team lead, RCS lead and Safety lead.
• Participate in all pre-event, during and post-event operational calls.
• Generate and distribute External Contractor Crew reports.
• Coordinate with the SPSC on crew movement between divisions.
• Support external contractor crew demobilization plan for SPSC.
• Support contractor timesheet KPIs, track progress during and post event to allow event closure in Storm Manager.
• Support the release and tracking of external contractor crews in Storm Manager.

Skills

Emergency planning

Cross-functional leadership

Communication

Education

Bachelor's degree

Job description

National Grid in Northboro, MA is seeking a Senior Program Manager for our Emergency Planning department. This hybrid role requires work outside of normal business hours (holidays/nights/weekends) in response to emergencies and travel to other locations.

The successful candidate will manage external resources, oversee relationships with stakeholders, and drive planning and regulatory compliance for the Electric Emergency Response Plan, with strong cross-functional collaboration and contractor