Senior Emergency Dispatch Protocol Instructor

Priority Solutions Inc.; Salt Lake City, Northern (UT, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) match

Job summary

Priority Dispatch Corp. in Utah seeks a full-time Protocol Instructor to train students in Priority Dispatch System Protocols, serving as a knowledgeable resource for clients in person or remotely.

The instructor will provide feedback to department managers and IAED on training materials, processes, and program improvements. Responsibilities include delivering instruction that meets IAED and PDC requirements, preparing and maintaining classes, and supporting students and client agencies.

Qualifications

• Requires BA/BS Degree in Business, Leadership, Management, Adult Learning or equivalent.
• Current Emergency Dispatch Instructor certification with at least five (5) years of experience.
• Strong presentation skills.
• Excellent customer service skills.
• Ability to teach several individuals of various computer skill levels.
• Ability to handle stress of long travel.
• Multi-task oriented.
• Ability to achieve a goal in a prescribed time-frame (instruct material in allotted class time).
• Manage various details of travel schedules.
• Flexible with hours to meet company needs.

Responsibilities

• Provides Priority Dispatch System Protocol instruction, meeting all IAED and PDC requirements. Although primarily a protocol instructor, some software instruction will be assigned as needed, either remotely or in person.
• Training preparation and maintenance, including pre-class contact and post-class documentation.
• In conjunction with IAED discipline experts and PDC Protocol Experts, serves as a discipline-specific expert for questions from students and client agencies.
• Participates in workshops, conferences, presentations, or demonstrations as assigned or as required to maintain instructor certification.
• All other duties as assigned.

Skills

Presentation skills

Customer service

Teaching across skill levels

Stress management (travel)

Multi-tasking

Flexibility

Travel coordination

Education

BA/BS Degree

Job description

Priority Dispatch Corp. in Utah seeks a full-time Protocol Instructor to train students in Priority Dispatch System Protocols, serving as a knowledgeable resource for clients in person or remotely.

The instructor will provide feedback to department managers and IAED on training materials, processes, and program improvements. Responsibilities include delivering instruction that meets IAED and PDC requirements, preparing and maintaining classes, and supporting students and client agencies.