Emergency Dispatch Instructor

Priority Solutions Inc.; Salt Lake City, Northern (UT, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) match

Job summary

Priority Dispatch Corp. in Utah seeks a full-time Protocol Instructor to train students in Priority Dispatch System Protocols, serving as a knowledgeable resource for clients in person or remotely.

The instructor will provide feedback to department managers and IAED on training materials, processes, and program improvements. Responsibilities include delivering instruction that meets IAED and PDC requirements, preparing and maintaining classes, and supporting students and client agencies.

Qualifications

• Requires BA/BS Degree in Business, Leadership, Management, Adult Learning or equivalent.
• Current Emergency Dispatch Instructor certification with at least five (5) years of experience.
• Strong presentation skills.
• Excellent customer service skills.
• Ability to teach several individuals of various computer skill levels.
• Ability to handle stress of long travel.
• Multi-task oriented.
• Ability to achieve a goal in a prescribed time-frame (instruct material in allotted class time).
• Manage various details of travel schedules.
• Flexible with hours to meet company needs.

Responsibilities

• Provides Priority Dispatch System Protocol instruction, meeting all IAED and PDC requirements. Although primarily a protocol instructor, some software instruction will be assigned as needed, either remotely or in person.
• Training preparation and maintenance, including pre-class contact and post-class documentation.
• In conjunction with IAED discipline experts and PDC Protocol Experts, serves as a discipline-specific expert for questions from students and client agencies.
• Participates in workshops, conferences, presentations, or demonstrations as assigned or as required to maintain instructor certification.
• All other duties as assigned.

Skills

Presentation skills

Customer service

Teaching across skill levels

Stress management (travel)

Multi-tasking

Flexibility

Travel coordination

Education

BA/BS Degree

Job description

Job DetailsAre you ready for a full time opportunity as an Instructor? Don't let this opportunity pass you by!

Summary

The Protocol Instructor provides students in assigned classes with excellent training and scenario practice with the Priority Dispatch System Protocols. The instructor will also serve as a knowledgeable resource and provide excellent service to our customers either in person or in a remote environment. The instructor will also take a proactive role in providing feedback to department managers as well as to the IAED regarding errors, omissions or recommended improvements to training materials, processes, or procedures.

Responsibilities

• Provides Priority Dispatch System Protocol instruction, meeting all IAED and PDC requirements. Although primarily a protocol instructor, some software instruction will be assigned as needed, either remotely or in person.
• Training preparation and maintenance, including pre-class contact and post-class documentation.
• In conjunction with IAED discipline experts and PDC Protocol Experts, serves as a discipline-specific expert for questions from students and client agencies.
• Participates in workshops, conferences, presentations, or demonstrations as assigned or as required to maintain instructor certification.
• All other duties as assigned.

QualificationsQualifications

• Requires BA/BS Degree in Business, Leadership, Management, Adult Learning or equivalent experience in these areas.
• Current Emergency Dispatch Instructor certification with at least five (5) years of experience.
• Strong presentation skills
• Excellent customer service skills
• Ability to teach several individuals of various computer skill levels
• Ability to handle stress of long travel
• Multi-task oriented
• Ability to achieve a goal in a prescribed time-frame (instruct material in allotted class time)
• Manage various details of travel schedules
• Flexible with hours to meet company needs

Preferred Qualifications

• Experience in problem-solving, interpreting complex data elements, articulating findings, and providing solutions in high-stress work environments.
• Experience as an IAED Master or Senior Instructor.
• Multi-discipline Protocol instructor certification.
• Emergency Communications Center experience.
• Experience as a Priority Dispatch Software Instructor.
• Current or previous certification as an Emergency Dispatcher – Quality (ED-Q).
• Knowledge of internal processes and company mission/values.

Physical Requirements/Essential Job Functions

• Providing proper instruction for classes while maintaining the appropriate documentation and class materials
• Organizing and coordinating information and deadlines
• Problem-solving
• Creating written communication
• Frequent computer and telephone use
• Attendance during core business hours
• Concentrating for long periods of time
• Performing repetitive movements, such as lifting, pushing, reaching
• Standing for long periods of time
• Walking frequently
• Occasional lifting to 75 pounds
• Travel of up to 75% may be required
• Occasional urgent unscheduled travel/assignments may be required

Our Company

As one of Utah's Top Places to work, Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.

Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net

Equal Employment Opportunity Employer Click here to view the Federal EEO poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf