Senior Embedded Deposits Operations Specialist II

Thread Bank; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Thread Bank, a digital-first financial technology community bank, seeks an experienced Deposit Operations Specialist II to own the account lifecycle and escalation work for embedded banking programs. This hands-on role focuses on tracing issues to root cause and documenting processes for consistency and transferability.

The candidate will handle escalations, dormant accounts, escheatment, post-death processing, and regulatory compliance with BSA/AML oversight, while collaborating with Compliance

Qualifications

• Three or more years of experience in deposit operations, banking operations, or fintech operations.
• Experience with deceased account and estate processing, including required documentation.
• Experience with dormant account monitoring and escheatment reporting across states.
• Knowledge of Regulation E, Regulation CC, and Regulation DD; UCC presentment warranty familiarity.
• Experience with IRS B Notice processing and backup withholding; FIDM familiarity.
• Experience supporting embedded banking programs or working with third-party platforms.
• Experience testing system or platform changes in an operations role.
• Proficiency with SaaS consoles, ticketing tools, and Excel pivot tables.
• Clear, concise written communication; ability to write procedures and audit responses.
• Demonstrated initiative and ownership; ability to work independently and escalate when needed.
• Sound judgment in escalating issues promptly to the right parties.

Responsibilities

• Own intake, triage, and resolution of operational escalations from embedded banking partners and programs.
• Maintain a single source of record for escalation status, ownership, and resolution.
• Prepare and verify bank verification letters and verifications of deposit; route certifications to Compliance.
• Research partner and end user items including transfers, balances, holds, statements, and corrections.
• Escalate items with BSA, AML, OFAC, or consumer harm dimensions to Compliance immediately.
• Process deceased customer notifications and manage post-death federal benefit returns.
• Monitor dormant accounts, escheatment, and unclaimed property reporting; manage platform migrations.
• Manage closed/fraud-closed accounts, including checks and reissues.
• Process funding for dissolved businesses and route disbursements through approvals.
• Coordinate hold harmless letters, verify payment data, and confirm GL postings.
• Handle cashier's checks reissues, stop payments, and lost instrument claims.
• Pursue recovery on duplicate presentment and breach of presentment warranty items.
• Process IRS CP2100 notices and related backup withholding; support FIDM reporting.
• Serve as backup for DACA intake, maintenance, and control notices; IOLTA remittance backup.
• Provide system and process testing input for core releases and partner launches.

Skills

Deposit operations experience

Estate processing

Dormant accounts

Regulatory knowledge

IRS B Notice processing

Embedded banking

Testing and QA

Excel pivot tables

Written communication

Ownership / initiative

Escalation / judgment

Sponsor bank experience

Legal orders response

Escheatment management

Core banking conversion

API core banking

Tools

SaaS consoles

Ticketing tools

Excel (Pivot Tables)

Job description

Thread Bank, a digital-first financial technology community bank, seeks an experienced Deposit Operations Specialist II to own the account lifecycle and escalation work for embedded banking programs. This hands-on role focuses on tracing issues to root cause and documenting processes for consistency and transferability.

The candidate will handle escalations, dormant accounts, escheatment, post-death processing, and regulatory compliance with BSA/AML oversight, while collaborating with Compliance