Deposit Operations Specialist II

Legacy Bank; Bentonville (AR); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Legacy Bank in Bentonville, AR is seeking a Deposit Operations Associate responsible for wire and ACH processing, deposit account setup and maintenance, and related duties.

You will assist customers and staff with deposit account questions, review returns and ACH items, and support online and mobile banking transactions.

The position requires at least two years of bank experience, a high school diploma or GED, proficiency with Microsoft Office, and strong interpersonal and communication skills.

Qualifications

• A high school diploma or GED equivalent.
• 2 years previous bank experience.
• Must demonstrate attention to detail.
• Proficient in Microsoft Office.
• Strong interpersonal skills and ability to communicate clearly both orally and in written form.

Responsabilités

• Takes part and embraces the Legacy Culture and gives outstanding customer service to internal and external customers.
• Assist customers and internal employees with various deposit account questions regarding stop payments, transfers, overdrafts, interest calculation, fee assessment or debit card transactions, etc.
• Review and process return checks, ACH returns, and other applicable deposit-related exception items.
• Establish, modify, review, and release collateral holds.
• Process account maintenance requests, including account type changes, rate changes, address changes, and all other deposit account changes.
• Answer phone calls from customers and internal employees regarding personal and business internet banking concerns. Assist in new enrollment, logon issues or general questions regarding online banking, mobile banking, bill pay or Zelle.
• Review Mobile and Commercial Deposit Systems to process transactions multiple times daily.
• Reconcile any/all internal accounts which may be assigned.
• Compile monthly reports for various areas.
• Other responsibilities as assigned.

Connaissances

Interpersonal skills

Attention to detail

Communication

Formation

High school diploma or GED

Bachelor's degree in accounting/finance

Outils

Microsoft Office

Description du poste

Description

Position Summary

This position is responsible for performing certain functions within the Deposit Operations area, which include but are not limited to wire processing, ACH processing, setup and changes to deposit accounts.

Major Duties and Accountabilities

• Takes part and embraces the Legacy Culture and gives outstanding customer service to internal and external customers.
• Assist customers and internal employees with various deposit account questions regarding stop payments, transfers, overdrafts, interest calculation, fee assessment or debit card transactions, etc.
• Review and process return checks, ACH returns, and other applicable deposit-related exception items.
• Establish, modify, review, and release collateral holds.
• Process account maintenance requests, including account type changes, rate changes, address changes, and all other deposit account changes.
• Answer phone calls from customers and internal employees regarding personal and business internet banking concerns. Assist in new enrollment, logon issues or general questions regarding online banking, mobile banking, bill pay or Zelle.
• Review Mobile and Commercial Deposit Systems to process transactions multiple times daily.
• Reconcile any/all internal accounts which may be assigned.
• Compile monthly reports for various areas.
• Other responsibilities as assigned.

Requirements

Required

• A high school diploma or GED equivalent.
• 2 years previous bank experience.
• Must demonstrate attention to detail.
• Proficient in Microsoft Office.
• Strong interpersonal skills and ability to communicate clearly both orally and in written form.

Preferred

• Previous deposit operations experience.
• 4 years previous bank experience.
• Bachelors degree in accounting, finance or related area.