Senior Email Production Lead (AMPscript & HTML)

Bank of America; Chicago (IL); On-site; USD 109,000 - 154,000; Full time

Benefits offered by this job

Benefits

Discretionary incentive eligibility

Job summary

Bank of America in Chicago seeks an Email Production Manager to own the end-to-end email production process, including build, testing, QA, and deployment. You will partner with multiple teams—business stakeholders, technology, compliance, analytics, and vendors—to ensure campaigns run smoothly and on schedule.

The role requires hands-on email production experience, strong operational discipline, and the ability to manage high-volume, high-risk communications concurrently.

Qualifications

• Proven experience in email production, execution, and operational delivery within a complex environment.
• Deep hands on experience with Salesforce Marketing Cloud, including AMPscript and HTML for email development, execution, and troubleshooting.
• Strong project and relationship management skills, with the ability to influence and collaborate across large, cross functional teams.
• Demonstrated ability to manage multiple concurrent assignments independently while meeting strict execution timelines.
• Exceptional attention to detail, with proven experience performing quality control and audit checks.
• Strong written, verbal, analytical, and organizational skills.
• Proficiency in Microsoft Office products, particularly Excel and PowerPoint.
• Demonstrated ability to identify opportunities for innovation and continuous improvement.

Responsibilities

• Own end to end email production, including build, setup, testing, quality assurance, and deployment.
• Partner cross functionally with line of business stakeholders, technology teams, compliance partners, analytics, creative agencies, and email vendors to execute campaigns.
• Manage production timelines and dependencies, ensuring deliverables are completed accurately and on schedule.
• Coordinate and execute comprehensive email testing across teams to validate content, targeting, rendering, and compliance.
• Develop, modify, and maintain email assets using HTML and dynamic content logic as needed.
• Enforce production standards, best practices, and quality controls to minimize defects and redeployments.
• Identify opportunities to improve workflows, tools, and processes to increase efficiency and execution quality.

Skills

Attention to Detail

Business Operations Management

Collaboration

Project Management

Technical Strategy Development

Business Process Analysis

Decision Making

Oral Communications

Recording/Organizing Information

Solution Delivery Process

Active Listening

Analytical Thinking

Continuous Improvement

Data Quality Management

Technical Documentation

Education

High School Diploma / GED

Tools

Salesforce Marketing Cloud

Job description

Bank of America in Chicago seeks an Email Production Manager to own the end-to-end email production process, including build, testing, QA, and deployment. You will partner with multiple teams—business stakeholders, technology, compliance, analytics, and vendors—to ensure campaigns run smoothly and on schedule.

The role requires hands-on email production experience, strong operational discipline, and the ability to manage high-volume, high-risk communications concurrently.