Senior Electrical Service Specialist

Accreditation Council for Graduate Medical Education; Seattle (WA); On-site; USD 64,000 - 75,000; Full time

Job summary

Seattle City Light is seeking a Senior Electrical Service Representative to support commercial customers, interpret regulations, and provide technical advice on service installations. The role requires strong customer service and robust project management skills, and reports to the Electrical Service Representative Supervisor.

Based in Seattle, the Sr. ESR will initiate service orders, review plans for code compliance, conduct on-site inspections, and coordinate with City Light staff to deliver

Qualifications

• Experience reflecting a commitment to fair and equitable outcomes.
• Current Washington State driver's license.
• Five or more years of experience in public relations and/or residential and/or commercial advisory work in the electrical power service field.
• Experience managing multiple projects.
• Ability to learn and use complex utility computer systems.
• Experience with Microsoft Office Suite and ability to use/learn complex utility computer systems.
• Experience prioritizing work due to changes in customer and crew requests.

Responsibilities

• Initiate electrical service installation orders and contract applications for new or modified electrical services; calculate cost for service connection and determine utilization rates.
• Review commercial customer electrical service plans to ensure plans are consistent with power availability and electrical service code requirements; in a timely manner, prepare written responses to customers regarding requirements or corrections.
• Interpret codes and other requirements relating to electrical service installations; provide advice on service size, equipment configuration, point of service attachment, and route of service.
• Conduct on-site inspections of new and modified electrical service to ensure safety and compliance with applicable requirements; review orders, determine what is needed for connection; maintain accurate and timely project notes; follow up to ensure compliance prior to connection of service.
• Receive, investigate, and respond to electric service problems and inquiries (e.g., downed wires, trees, or problems concerning service entrance equipment and electrical meters), and participate in their resolution, coordinating with other staff as needed.
• Coordinate City Light staff and resources to ensure that new or modified service will be provided to customers in a timely manner; communicate the status of the project to the customer.
• Understand and adhere to safety requirements in the field and report hazards.
• Safely operate a motor vehicle and possess the ability to locate and drive to different addresses within the City Light distribution area.

Skills

Customer service

Regulatory interpretation

Project management

Verbal communication

Written communication

Safety awareness

Driving/fieldwork

Tools

Microsoft Office Suite

Job description

Seattle City Light is seeking a Senior Electrical Service Representative to support commercial customers, interpret regulations, and provide technical advice on service installations. The role requires strong customer service and robust project management skills, and reports to the Electrical Service Representative Supervisor.

Based in Seattle, the Sr. ESR will initiate service orders, review plans for code compliance, conduct on-site inspections, and coordinate with City Light staff to deliver