Senior Electrical Service Representative

City-of-Seattle; Seattle (WA); On-site; USD 97,000 - 113,000; Full time

Job summary

Seattle City Light seeks a Senior Electrical Service Representative to work from one of its service centers. You will provide technical assistance to commercial customers on City Light policies, requirements, and rates, handling installations, inspections, and problem resolutions with strong customer service and communication skills.

The role reports to the Electrical Service Representative Supervisor and requires safety awareness, field work, and the ability to work with diverse teams while

Qualifications

• Requires 3+ years of progressively responsible experience in public relations and residential/commercial advisory work in the electrical power service field.
• One year equivalent to City of Seattle ESR; two years of college coursework may substitute for a maximum of one year of required experience.

Responsibilities

• Initiate electrical service installation orders and contract applications for new or modified electrical services; calculate cost for service connection and determine utilization rates.
• Review commercial customer electrical service plans to ensure plans are consistent with power availability and regulatory requirements; prepare written responses to customers.
• Interpret codes and requirements relating to electrical service installations; advise on service size, equipment configuration, and route of service.
• Conduct on-site inspections of new and modified electrical service to ensure safety and compliance; maintain project notes and follow up before connection.
• Receive, investigate, and respond to electric service problems and inquiries and coordinate resolutions with staff.

Skills

Customer service

Public relations

Written communication

Verbal communication

Project management

Education

Electrical science coursework

Business administration coursework

Tools

Microsoft Office Suite

Job description

Customer Care and Energy Solutions Division is seeking a Senior Electrical Service Representative (Sr. ESR) to work out of one of its (North or South) Service Centers. The work of this position requires strong customer service and both written and verbal communication skills, as well as the ability to learn, interpret and apply regulations for electric service installations. In this position, you will use your strong organizational and project management skills to provide technical assistance and advice to commercial customers regarding City Light policies, requirements, and rates with new or modified electrical service. This position reports to the Electrical Service Representative Supervisor.

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

Here is more about what you’ll be doing:

• Initiate electrical service installation orders and contract applications for new or modified electrical services; calculate cost for service connection and determine utilization rates.
• Review commercial customer electrical service plans to ensure plans are consistent with power availability and electrical service code requirements; in a timely manner, prepare written responses to customers regarding requirements or corrections.
• Interpret codes and other requirements relating to electrical service installations; provide advice on service size, equipment configuration, point of service attachment, and route of service.
• Conduct on-site inspections of new and modified electrical service to ensure safety and compliance with applicable requirements; review orders, determine what is needed for connection; maintain accurate and timely project notes; follow up to ensure compliance prior to connection of service.
• Receive, investigate, and respond to electric service problems and inquiries (e.g., downed wires, trees, or problems concerning service entrance equipment and electrical meters), and participate in their resolution, coordinating with other staff as needed.
• Coordinate City Light staff and resources to ensure that new or modified service will be provided to customers in a timely manner; communicate the status of the project to the customer.
• Understand and adhere to safety requirements in the field and report hazards.
• Safely operate a motor vehicle and possess the ability to locate and drive to different addresses within the City Light distribution area.

Required Qualifications:

In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has:

Requires a minimum of three years progressively responsible experience in public relations and residential and commercial advisory work in the electrical power service field, at least one year equivalent to a City of Seattle Electrical Service Representative; two years of college coursework in electrical science, business administration, or related field may substitute for a maximum of one year of the required experience (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class).

Work Environment/Physical Demands

• Work is often performed outdoors in inclement weather.
• Some work is performed near high voltage equipment. Precautions are required when working near energized lines at construction sites.

License, Certification and Other Requirements

• Current Washington State driver's license.

Desired Qualifications -

You will be successful if you have the following experience, skills, and abilities:

• Five or more years of experience in public relations and/or residential and/or commercial advisory work in the electrical power service field.
• Prior experience managing multiple projects.
• Prior experience working in a diverse community/work environment.
• Technical background in an electrical or construction field.
• High level of customer service experience and problem-solving skills involving oral and/or written responses.
• Project management experience and organizational skills.
• Experience with Microsoft Office Suite and ability to use/learn complex utility computer systems.
• Experience in prioritizing work daily due to changes in customer & crew requests/availability.
• Ability to work with others, e.g., coworkers, people from other work units, city departments, etc.
• Ability to learn and understand the Utility’s electrical distribution system and explain related technical information to customers.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or withoutnotice

Emergency Response Commitment:

Seattle City Light is committed to reliable service during emergencies. Through our Emergency Response Program, each employee is assigned a role—usually aligned with their regular duties to support emergency operations. Your participation is required and vital to helping the utility stay prepared and serve our community when it matters most.

The full salary range for this position is $46.54 to $54.34 per hour.

Who May Apply

This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at https://www.seattle.gov/human-resources/benefits

Want to know more about Seattle City Light? Check out our web page: https://www.seattle.gov/city-light/about-us/careers