Senior EHR Launch & Operations Leader

Athelas; Mountain View (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Commure seeks a Senior Operations Manager, Air (EHR) to own end-to-end onboarding and launch of new customers on Athelas Air (EHR). You will partner with Engineering and Launch to ensure smooth, timely adoption, building scalable playbooks and prioritizing features from customer workflows.

You will define success metrics and refine processes to accelerate time-to-value, collaborating with Sales, Success, Product, and Support. This is a full-time role in Mountain View, CA.

Qualifications

• Engage directly with customers to map clinical and administrative workflows.
• Draft detailed functional and technical specifications based on customer needs.
• Lead cross-functional launch teams and manage timelines and resources.

Responsibilities

• Engage directly with customers to map their existing clinical and administrative workflows.
• Draft functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements).
• Partner with Product and Engineering to validate feasibility and prioritize specs in the backlog.
• Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch.
• Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk mitigation workflows.
• Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, and Support.
• Align on deliverables, dependencies, and hand-offs; flag critical-path issues early.
• Create scalable launch playbooks and templates for data migration, build-out, training, and go-live support.
• Identify bottlenecks and implement improvements to reduce time-to-launch and increase quality.
• Build and maintain internal Retool apps to streamline workflows and dashboards.

Skills

Customer Discovery

Workflow Analysis

Technical Collaboration

Product Management

Project Leadership

Stakeholder Coordination

Education

BS/MS in STEM

Tools

Retool

Job description

Commure seeks a Senior Operations Manager, Air (EHR) to own end-to-end onboarding and launch of new customers on Athelas Air (EHR). You will partner with Engineering and Launch to ensure smooth, timely adoption, building scalable playbooks and prioritizing features from customer workflows.

You will define success metrics and refine processes to accelerate time-to-value, collaborating with Sales, Success, Product, and Support. This is a full-time role in Mountain View, CA.