Senior EHR Business Analyst

Cynet Systems Inc.; Richmond (VA); On-site; USD 94,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Health savings account

Disability insurance

Life and AD&D insurance

Paid sick leave

Supplemental insurance

Identity theft protection

Pet insurance

Wellness programs

Employee assistance program

Career development

Job summary

Cynet Systems Inc. in Richmond, VA is seeking an EHR Stability Analyst to support Local Health District users and align the EHR with operational and clinical needs. You will improve system stability, usability, and end-user satisfaction.

You will gather requirements, develop user stories and acceptance criteria, assist in testing, and collaborate with technical and business teams to drive enhancements and successful deployments.

Qualifications

• Experience providing application support, preferably in healthcare environments.
• Document requirements and analyze system enhancements.
• Strong analytical, communication, and problem-solving skills.
• Understanding of clinical, pharmaceutical, and patient billing workflows.
• Experience in structured testing cycles.
• Proficiency with MS Office, Teams, SharePoint, and Visio.
• Experience with EHR systems preferred.
• Knowledge of Oracle Health/Cerner platforms and health workflows preferred.
• Experience with SQL, Oracle databases, or web app environments preferred.
• Familiarity with Agile methodologies and documentation practices preferred.

Responsibilities

• Provide responsive support to EHR users across Local Health Districts.
• Triage, troubleshoot, and escalate issues as needed.
• Monitor and maintain key EHR workflows, processes, and procedures.
• Engage stakeholders to understand operational needs and gaps.
• Gather, analyse, and document business requirements for system enhancements.
• Develop user stories and acceptance criteria for Agile teams.
• Support functional, integration, and user acceptance testing.
• Collaborate with technical, clinical, and business teams.
• Create user documentation, job aids, and training materials.
• Help ensure successful EHR deployment, stability, and ongoing improvement.
• Contribute to interim solutions and long-term system improvements.

Skills

Healthcare support

Requirements gathering

Documentation

Stakeholder communication

Testing cycles

MS Office

EHR systems

Oracle Health/Cerner

SQL/Oracle DB

Agile methodologies

Tools

Oracle

SharePoint

Visio

Job description

Salary: $93,600 - 104,000 per year

Requirements

• Experience providing application support, preferably in healthcare environments
• Strong ability to document requirements and analyze system enhancements
• Excellent analytical, communication, and problem-solving skills
• Understanding of clinical, pharmaceutical, and patient billing workflows
• Experience participating in structured testing cycles
• Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio
• Experience supporting or implementing EHR systems preferred
• Knowledge of Oracle Health/Cerner platforms and public health workflows preferred
• Experience with SQL, Oracle databases, or web application environments preferred
• Familiarity with Agile methodologies and documentation practices preferred

Responsibilities

• Provide responsive support to EHR users across Local Health Districts
• Triage, troubleshoot, and appropriately escalates issues
• Monitor and maintain key EHR workflows, processes, and procedures
• Engage stakeholders to understand operational needs, assess current EHR capabilities, identify gaps, and recommend alternatives
• Gather, analyse, and document business requirements for system enhancements
• Develop user stories, acceptance criteria, and other Agile documentation as needed
• Support functional, integration, and user acceptance testing
• Collaborate with technical, clinical, and business teams
• Create clear user documentation, job aids, and training materials
• Help ensure successful EHR deployment, adoption, stability, and ongoing improvement by supporting end users, evaluating workflow needs, documenting enhancement opportunities, and partnering with technical teams, business stakeholders, and vendors
• Contribute to interim solutions and strategies for long-term system improvements

Technologies

• Support
• Oracle
• SQL
• SharePoint
• Web
• Security

More

We are hiring an EHR Stability Analyst at a pay range of $45.00-$50.00 per hour. This role supports Local Health District users and helps align the EHR with operational and clinical needs. We seek a proactive, detail-oriented analyst who can work with stakeholders across technical and business functions to improve system stability and usability. Our benefits include medical, dental, and vision insurance; a 401(k) plan; a health savings account; short- and long-term disability insurance; life and AD&D insurance; paid sick leave where required by law; supplemental insurance; identity theft protection; pet insurance; wellness programs; an employee assistance program; and career development opportunities. Eligibility, accrual, and usage may vary by employment status, service length, and location, and benefits may be changed in accordance with applicable laws. Cynet Systems Inc., founded in 2010 and headquartered in the Washington, DC metro area, provides technology staffing and workforce solutions to Fortune 500 companies, government agencies, and enterprises across the United States and Canada. We deliver staffing solutions in IT, engineering, life sciences, clinical, and professional fields, and are a certified Minority Business Enterprise with ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II certifications.

last updated 41 week of 2026