EHR System Analyst

Integrated Services for Behavioral Health; Columbus (OH); On-site; USD 54,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Employer Match

Employee Assistance Program

Job summary

Integrated Services for Behavioral Health seeks an EHR System Analyst to provide frontline support for their Electronic Health Record (EHR) system in Columbus, Ohio. The successful candidate will assist in training staff, troubleshooting issues, and ensuring system efficiency.

Candidates should have 2-4 years of EHR support experience, with knowledge of CareLogic or NextGen preferred. The position offers a supportive work environment and comprehensive benefits.

Qualifications

• 2-4 years of experience supporting an EHR system in a behavioral health or healthcare setting.
• 1 year of prior experience with the CareLogic or NextGen EHR preferred.
• Ability to maintain confidentiality and comply with HIPAA regulations.

Responsibilities

• Provide daily support to users of the EHR system.
• Triage and resolve system issues or escalate as needed.
• Assist in maintaining EHR workflows, templates, and documentation.

Skills

Communication skills

Organizational skills

HIPAA compliance

EHR support experience

Education

High school degree or GED

Bachelor’s degree in Health Information Technology or related field

Tools

CareLogic EHR

NextGen EHR

Job description

Integrated Services for Behavioral Health (ISBH) is a community‑mindful, forward‑thinking behavioral health organization serving Southeast and Central Ohio with a comprehensive array of behavioral health and other services. We meet people in their homes and communities and help connect them to the resources, working with local partners to promote healthy people and strong communities.

EHR System Analyst – Central, OH

The EHR System Analyst is responsible for supporting the daily use, functionality, and optimization of the Electronic Health Record (EHR) system. This role provides frontline support to providers and staff, assists with training, and participates in testing and implementation of new features and system improvements. The analyst helps maintain EHR workflows, supports troubleshooting needs, and collaborates with the vendor and internal teams to ensure the EHR operates efficiently and reliably. The position works closely with clinical staff, providers, and IT team members and serves as a key contributor to ongoing EHR enhancement efforts. More complex projects and system‑wide design decisions will be escalated to the Senior EHR System Analyst.

Compensation

The pay range for this position is $54,000.00–$69,000.00 annually based on experience, education, and/or licensure.

Essential Functions

• Provide daily support to end users across clinical and operational teams in their use of the EHR system, including basic troubleshooting and issue resolution
• Triage system issues, resolving those within scope and escalating more complex issues to the Senior EHR System Analyst or vendor as appropriate
• Serve as the point of contact for user questions and routine technical assistance
• Assist in maintaining EHR workflows, templates, and documentation standards as directed by the Managing Director of IT, with input from the Senior EHR System Analyst
• Perform initial testing of minor changes, updates, or enhancements to the EHR system
• Support documentation of processes, updates, and user guides
• Coordinate with HR and assist in delivering initial EHR training to new staff and providers
• Provide routine refresher training and user support for existing staff
• Assist with creating basic training and communication materials for new features or updates
• Assist with testing new features, upgrades, and patches, following structured testing plans established by the Senior EHR System Analyst
• Provide day‑of go‑live support to staff during system updates or functionality changes
• Help prepare and distribute basic announcement documentation for changes to the EHR affecting users
• Maintain clear and professional communication with internal teams and the EHR vendor regarding support tickets and system issues
• Work with clinical staff and providers to understand routine system concerns and improvement opportunities, escalating when appropriate
• Participate in relevant training and meetings to remain current on EHR system functionality
• Contribute to departmental projects as assigned by the Managing Director of IT
• Travel within the designated service area
• Perform other duties as assigned

Education / Licensure

• A high school degree or GED equivalent is required
• A bachelor’s degree in Health Information Technology, Informatics, Computer Science, or related field is preferred

Experience

• 2–4 years of experience supporting an EHR system in a behavioral health or healthcare setting is required
• 1 year of prior experience with the CareLogic or NextGen EHR is preferred

Knowledge, Skills, and Abilities

• Ability to maintain confidentiality and comply with HIPAA regulations
• Excellent communication skills, both oral and written
• Excellent organizational skills
• Valid driver’s license required
• Appropriate level of auto insurance coverage required
• Ability to manage deadlines within a fast‑paced, high‑volume environment
• Ability to operate in an Internet‑based, automated office environment
• Ability to maintain a high‑speed internet connection

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Benefits

• Medical
• Dental
• Vision
• Short‑term Disability
• Long‑term Disability
• 401(k) with Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

We’re an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.