Senior Education Coordinator (Part-time)

MCI USA; Washington; On-site; USD 35,000 - 37,000; Part time

Job summary

MCI USA is seeking a Senior Coordinator to support APHON’s education and programs, coordinate meetings, and assist with conferences. This part-time role up to 20 hours per week offers the opportunity to contribute to advocacy, scholarships, and grants while building skills in program management.

You will work closely with executive leadership, manage calendars, assist with website updates, and support monthly reporting using AMS/LMS platforms.

Qualifications

• Bachelor’s Degree preferred.
• Excellent written and verbal communication.
• Ability to provide high-quality member services in fast-paced settings.
• Strong organizational and multi-tasking abilities.
• Proficiency with Microsoft Office and online platforms.
• Experience with AMS/LMS or related systems is desired.

Responsibilities

• Support Executive Director and Senior Manager of Education and Programs to deliver high-quality member services and engagement.
• Assist committees with scheduling, minutes, archives, collateral, roster maintenance and action items.
• Support facilitators, speakers and panelists for APHON events.
• Provide onsite support for APHON’s annual conference.
• Support scholarship, awards and grants programs.
• Assist advocacy activities, including coalition letters and online campaigns.
• Serve as a secondary contact for member inquiries via phone and email.
• Execute website updates and create online forms for programs.
• Navigate CMS, LMS and membership databases to pull data and support monthly reports.

Skills

Communication skills

Customer service

Multi-tasking

Organization

Microsoft Office

AMS

LMS

Registration platforms

Problem solving

Education

Bachelor's Degree preferred

Tools

AMS

LMS

Virtual conference platform

Job description

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.

Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.

We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE

The senior coordinator supports APHON’s association members and nurses with their professional educational and enrichment journey as well as supports programs such as advocacy, scholarships, awards and grants. This is a great opportunity to develop the foundations for a career supporting mission-based associations.

COMPENSATION

$25.75-26.50 hourly, based on relevant experience and skills.

Part-time role up to 20 hours per week.

Responsibilities

MAIN RESPONSIBILITIES

• Work alongside the Executive Director, the Sr Manager of Education and Programs and other staff to provide high-quality member services and engagement.
• Support assigned committees to ensure the committee chair is organized and has information they need to effectively lead. This will include scheduling/hosting meetings, supporting minutes, managing archives, putting together collateral, roster maintenance, delivery of Board/committee action items and more.
• Support facilitators, speakers, panelists and/or poster presenters for APHON events.
• Provide onsite support for APHON’s annual conference.
• Support work on specialty programs like scholarships, awards, and grants.
• Support advocacy activities such as committee approval of coalition signon letters, coordination of online letter writing campaigns, and other basic needs.
• Serve as the secondary contact for general inquiries from members/volunteers via phone calls and email communication around education and programs.
• Execute website updates and create online forms for assigned programs and as requested by management.
• Navigate the ecommerce, learning management system and membership database with the ability to pull data and support monthly reports.
• All other duties as assigned

Job Requirements

• Bachelor’s Degree preferred.
• Excellent communication skills (written & oral).
• Demonstrated ability to provide excellent customer/member service even in challenging situations.
• Demonstrated ability to succeed in fast-paced work environment.
• Technical proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), general computing skills, and the Internet.
• Experience with association management systems (AMS). Learning management systems, registration platforms or other comparable platforms is desired.
• Applicant must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity

PROFESSIONAL AND LEADERSHIP COMPETENCIES

• Creativity, curiosity, high energy level, and enthusiasm for meeting and working with a wide range of individuals.
• Experience in non-profit and volunteer environments desired either professionally or as a volunteer.
• Ability to establish and nurture relationships.
• Highly organized with the ability to prioritize and manage multiple requests/ projects.
• Proven skills working customer support over phone, email and other environments.
• Ability to develop basic project management plans and deliver to deadlines.
• Good decision-making skills, tactful, good listener, willingness to search out answers, ability to recognize when others need to be involved in activities or decisions.

Skills

SPECIFIC TECHNICAL SKILLS

• Technical proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), general computing skills, and the Internet.
• Experience using a Learning Management System (LMS) and a Virtual Conference platform is preferred but not required.
• Database and data processing experience desired.
• Fundamental AI knowledge for prompt creation and research.

Additional Requirements

• Ability to travel 2-3 times per year domestically.

MCI is where you can bring your true self to work and be proud of what you do.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential.

MCI USA is proud to be an equal opportunity employer.

We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.