Senior Coordinator Membership and Communities

MCI Group; Washington (District of Columbia); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

PTO: Holidays

401K and health benefits

Fertility/adoption support

Mental health benefit

Pet discount program

Job summary

MCI Group in Washington, DC invites a Senior Coordinator Membership and Communities to support members, chapters and volunteers while delivering excellent service. You will manage the membership database, assist with events, and maintain community platforms—working with APHON’s chapters and the board.

Ideal candidates have a Bachelor’s degree (preferred), strong communication, organization, and the ability to multi-task in a fast-paced environment. This is a remote role with occasional travel.

Qualifications

• Bachelor’s degree preferred.
• Excellent communication skills (written & verbal).
• Demonstrated ability to provide member services in fast-paced environments.
• Organized, diligent, able to multi-task with integrity.

Responsibilities

• Manage membership system, including dues, registrations and member transactions.
• Provide high-quality member services and engagement via phone and email.
• Support membership recruitment, retention, recognition and campaigns.
• Support the compilation of monthly reports.
• Administer APHON chapters, meetings and reporting processes.
• Maintain the online community platform access for private groups.
• Coordinate account activities and client communications.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Education

Bachelor’s degree preferred

Tools

AMS experience

Microsoft Office

Canva

Job description

Senior Coordinator Membership and Communities Job Alerts Link Senior Coordinator Membership and Communities Job Description Posting Start Date: 11/09/2026 Brand: MCI Country/Region: United States Work Location: Washington Workplace Type: Remote Contract type: Permanent Job Function: Sales Information at a Glance

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE

Paediatrichematologyand oncology nurses are settingand achieving the highest standards of care for children, adolescents, young adults, and their families. Therole of themembershipandcommunitycoordinatoriskey to ensuring thatmembers,chapters, committees,and volunteer leadersareproperly supported,informed,and engaged.

LI- Remote

COMPENSATION: $26.30 - $27.00 hourly , based on relevant experience and skills.

MAIN RESPONSIBILITIES

The individual who steps into this roleshouldholdaphilosophy ofservant leadership while being able to address multiple areas of work at one time. Responsibilities include:

Membership

• Achieve functionalproficiencyof the association management systemdatabaseincluding the ability to process dues, registrations,and other member transactions.
• Provide high-quality member services and engagementincluding responding togeneral inquiries from members/volunteers via phone calls and email communication.
• Support membership efforts including recruitment, retention,recognition and engagementand campaigns.
• Support the compilation of monthly reports.

Chapters

• Administrative supportfor APHON’s fifty plus chapters including management of the annual reporting process, filing annual business reports with the state, andmaintainingthe recordssuch asarticles of incorporation, bylaws, officer lists,and more.
• Support the Local ChapterCommitteewith the meetings and operations.
• Provide responses to chapter leaders related to questionsper operational guidelines.

Account Management

• Helpmaintaina positive, productive relationship between the client and MCI USA
• Support day-to-dayservicedelivery for the account
• Track basic account details and share updates with your supervisor
• Flag any client concerns, service issues, or unusual requests to yourMCIsupervisor
• Contribute to evaluation of scope of work and gather feedback and recommendations
• Build working knowledge of MCI's business lines and resources so they can be applied to the client as needed
• Follow MCI USA's processes while being a helpful point of contact for the client
• Help prepare updates on account activity for yourMCIsupervisor, to support MCI account and Board reporting

Committee and Volunteer Management

• Supportmanagement of volunteers from the annual call forvolunteerprocess tomaintainingrecords,volunteer assignments,andrecognitionsuch assupporting annual award programs.
• Provide operational support for the Member Connection online community platformmanaging accessforprivate community groups.
• Supportthe executive director with general board operations including
• Maintain APHON’s public event calendar andassistwith virtual and/or onsite association eventsincluding attendingAPHON’s annual meetingtosupport thebooth,registration desk,andgenerallogisticsas requested.

GeneralOperations

• Work in various technology platforms includingabilityto make minor website updates, create online forms and surveys, make presentations, and manage Zoom meetings and webinars.
• Provide back up support for the operations coordinator responsible foraccounts payables,invoicing, payment batching, and order entry.

Account Support and Commercial Awareness

• Support the delivery of contracted services bymaintainingawareness of scope, service commitments, and client expectations.
• Proactivelyidentifyand escalatemember, volunteer, chapter, or service-related concerns that mayimpactclient satisfaction, account health, or delivery of services.
• Other duties as assigned.

This position reports to the Director of Governance, Engagement, and Operations.

JOB REQUIREMENTS

• Bachelor’s Degree preferred.
• Excellent communication skills (written & oral).
• Demonstrated ability to provide excellent customer/member service even indifficult situations.
• Demonstrated ability to succeed in fast-paced work environment.
• Applicant must be extremely organized, diligent, able to multi-task, andoperatewith only the highest degree of integrity.

PROFESSIONAL AND LEADERSHIP COMPETENCIES

• Proven skills workingwith a variety of people and cultures.
• Ability toorganize self and work independently and deliver to deadlines.
• Fundamental understanding ofassociations and volunteer environments.

SPECIFIC TECHNICAL SKILLS

• Technicalproficiencywith Microsoft Office (Word, Excel, Outlook, PowerPoint, Forms), general computing skills, and theinternet.
• Experience with Association Management Systems (AMS)andcommunityplatforms preferred.
• Experience with basic document management in Adobe and design in Canva preferred.

ADDITIONAL LOCAL REQUIREMENTS

Ability totravelonceperyear domesticallyfor theannualconference.

Benefits Summary

• MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
• PTO:13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K:Medical, dental, vision and supplementary insurances
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, gender, sexual orientation, marital status, age or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodation during the application or interview process, please reach out to our chief people officer.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!