Senior EdTech Support Specialist

Muscogee County Schools; Columbus (GA); On-site; USD 46,000 - 62,000; Full time

Job summary

The Muscogee County School District in Columbus, GA seeks a Senior Technology Support Specialist to act as a critical escalation point and deliver advanced technical support across Windows, macOS, ChromeOS, and iOS environments. You will assist educators, staff and students, troubleshoot complex hardware/software issues, and collaborate with vendors to keep district technology running smoothly.

With a strong focus on customer service and communication, the role includes coordinating solutions,

Qualifications

• High school diploma or equivalent; targeted, job-related education.
• Valid driver's license and device certification training.
• Experience and training relevant to technology support roles.

Responsibilities

• Serve as primary escalation point for complex technical issues.
• Troubleshoot hardware and software across district devices.
• Coordinate vendor and internal support for classroom tech.
• Maintain documentation and assist with asset management.
• Provide guidance and training to staff on technology use.

Skills

Customer service

Troubleshooting

Communication

Technical aptitude

Teamwork

Networking basics

Education

High school diploma or equivalent

Targeted job-related education

Tools

Windows

macOS

ChromeOS

iOS

Job description

The Muscogee County School District in Columbus, GA seeks a Senior Technology Support Specialist to act as a critical escalation point and deliver advanced technical support across Windows, macOS, ChromeOS, and iOS environments. You will assist educators, staff and students, troubleshoot complex hardware/software issues, and collaborate with vendors to keep district technology running smoothly.

With a strong focus on customer service and communication, the role includes coordinating solutions,