Senior Ecommerce Product Manager — Purchase Experience

Ralph Lauren; New York (NY); On-site; USD 70,000 - 126,000; Full time

Job summary

Ralph Lauren Corporation seeks an experienced, customer-centric Product Manager to oversee the strategy and roadmap for key initiatives in the purchasing experience on RalphLauren.com. You will drive growth, loyalty and innovation by defining and managing products that cover customer-facing experiences, internal tools, and business intelligence needs.

This position is located in the NY Metro area and requires vision, data-driven decision making, and strong cross-functional partnership to deliver

Qualifications

• Deep experience working on both digital consumer-facing experiences and backend system optimization.
• General understanding of fulfillment operations, distribution center workflows, and delivery optimization.
• Ecommerce and global product management experience required.
• Strong project management skills with agile product management experience.
• Effective at communicating with and presenting to business partners and executive management.
• Comfortable in a matrixed, iterative development environment.

Responsibilities

• Lead the strategic vision and roadmap for Ralph Lauren's purchase experience including cart, checkout, shipping and fulfillment capabilities across global markets (NA, EMEA, APAC).
• Combine a strong understanding of user and business needs with a deep comprehension of technical dependencies to ideate and champion solutions that solve for unique and complex challenges.
• Guide a global cross-functional team to drive improvements to critical purchase touchpoints such as cart abandonment reduction, checkout flow optimization, delivery date estimation accuracy, payment method integrations and shipping options and fulfillment capabilities.
• Manage a robust backlog of ideas and define a product roadmap of both foundational and innovative feature sets, executing against specific goals and timelines.
• Translate roadmap into detailed requirements that provide clarity to complex problems and work with user experience/design, engineering and QA teams to execute and deliver high-quality products.
• Establish clear objectives and monitor key results against goals in order to define and measure the success of initiatives.
• Identify and lead efforts to analyze results, creating a feedback loop to continuously learn, improve performance, and discover opportunities for growth.
• Create insights to guide the strategy and corresponding product roadmap through understanding customer’s needs and behaviors, competition and emerging technologies.
• Develop relationships and partner closely with key business partners to gain strong internal alignment and maintain tight communication around expectations and status.
• Communicate with executive level stakeholders globally, including leading facilitated discovery and vision sessions, presenting findings and priorities, and negotiating tradeoffs.
• Understand the complex and shifting ecommerce landscape, consumer trends, and available 3rd party products to apply insights to roadmaps that deliver added value.

Job description

Ralph Lauren Corporation seeks an experienced, customer-centric Product Manager to oversee the strategy and roadmap for key initiatives in the purchasing experience on RalphLauren.com. You will drive growth, loyalty and innovation by defining and managing products that cover customer-facing experiences, internal tools, and business intelligence needs.

This position is located in the NY Metro area and requires vision, data-driven decision making, and strong cross-functional partnership to deliver