Senior Ecommerce Key Account Manager

800 Hellmann Worldwide Logistics, Inc.; Miami (FL); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

401(k) retirement plan

Health benefits

Tuition assistance

Incentive compensation

Job summary

Hellmann Worldwide Logistics in Miami seeks a results-driven Senior Ecommerce Sales Executive to manage key ecommerce accounts, grow revenue, and deliver tailored logistics solutions. You will lead cross-functional teams to align product, operations, and pricing with client objectives.

The role requires 4+ years in sales or account management, experience in logistics or ecommerce, strong negotiating skills, and CRM proficiency. Willingness to travel for client engagements is expected.

Qualifications

• Associate degree or equivalent in Business Administration, Logistics, or a related field is required.
• Bachelor's degree preferred in Business Administration, Supply Chain Management, Marketing, or related field.
• Minimum of four years in sales, account management, business development, or customer-facing roles.
• Experience selling logistics, freight forwarding, parcel, ecommerce, or supply chain solutions is preferred.
• CRM experience and pipeline management is expected.

Responsibilities

• Manage Ecommerce key accounts within an assigned portfolio and maintain strong customer relationships to promote retention, growth, and customer satisfaction.
• Develop strategic account plans and identify opportunities to expand services and increase revenue within existing Ecommerce accounts.
• Understand customer supply chain requirements, including peak season planning, order fulfillment, parcel logistics, last-mile delivery, cross-border transportation, and returns management.
• Design and present customized Ecommerce logistics solutions that address customer business objectives and operational challenges.
• Prospect, qualify, and develop new Ecommerce business opportunities through outbound sales activities, cold calling, networking, referrals, trade shows, industry events, and digital prospecting.
• Negotiate pricing, contractual agreements, and service solutions consistent with company policies and profitability goals.
• Collaborate with local and regional sales teams to identify and develop cross-selling opportunities within existing customer accounts.
• Conduct customer meetings, sales presentations, business reviews, and strategic planning sessions.
• Lead Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and Annual Business Reviews as required.
• Partner with Product Management, Operations, Customer Service, and Pricing teams to develop competitive Ecommerce logistics solutions and proposals.
• Participate in RFQs, RFPs, tenders, and customer implementation activities.
• Maintain accurate and timely customer, pipeline, and sales activity records within the company CRM system (HISA).
• Monitor sales performance against established targets and maintain a healthy sales pipeline.
• Execute sales strategies, initiatives, and programs established by global, regional, and local sales leadership.
• Remain current on industry trends, Ecommerce market developments, competitive activity, and emerging logistics technologies.
• Ensure compliance with company policies, customer requirements, and applicable laws and regulations.
• Travel as required to support customer meetings, industry events, and business development activities.
• Perform other duties as assigned.

Skills

Account management

Sales strategy

CRM proficiency

Negotiation skills

Relationship building

Cross-functional collaboration

Analytical skills

Ecommerce logistics knowledge

Communication skills

Presentation skills

Education

Bachelor's degree in Business Administration, Supply Chain Management, Marketing, or related field

Associate degree, vocational training or equivalent experience

Tools

CRM software

Microsoft Office

Job description

Hellmann Worldwide Logistics in Miami seeks a results-driven Senior Ecommerce Sales Executive to manage key ecommerce accounts, grow revenue, and deliver tailored logistics solutions. You will lead cross-functional teams to align product, operations, and pricing with client objectives.

The role requires 4+ years in sales or account management, experience in logistics or ecommerce, strong negotiating skills, and CRM proficiency. Willingness to travel for client engagements is expected.