Ecommerce National Accounts Manager

Hellmann Worldwide Logistics; Los Angeles (CA); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

Health and welfare programs

401(k)

Tuition assistance

Incentive compensation

Job summary

Hellmann Worldwide Logistics in the United States seeks a National Account Management Representative, Ecommerce to hunt new ecommerce customers and nurture key account relationships across the US market. The role focuses on online retailers, marketplaces, D2C brands and omnichannel players, with responsibility for developing strategic account plans and delivering tailored logistics solutions.

You will design and present ecommerce logistics strategies including parcel, last-mile, fulfillment,

Qualifications

• Associate degree or equivalent in Business Admin, Logistics, Sales, Marketing or related field.
• Bachelor's degree preferred in Business Admin, Supply Chain, Marketing or related field.
• Minimum of four years in sales, account management, business development or customer-facing roles.
• Experience selling logistics, transportation, freight forwarding, ecommerce or cross-border solutions preferred.
• CRM experience and pipeline management required.

Responsibilities

• Manage ecommerce key accounts and develop strong customer relationships to drive retention and growth.
• Develop strategic account plans and identify opportunities to expand services and increase revenue.
• Understand customer supply chain requirements including peak planning, order fulfillment and returns management.
• Design and present customized ecommerce logistics solutions addressing business objectives and challenges.
• Prospect and develop new ecommerce opportunities through outbound activities, referrals, and events.
• Negotiate pricing, contracts, and service solutions in line with company policies.
• Collaborate with product, operations, pricing and regional teams to create competitive proposals.
• Lead customer meetings, business reviews, and quarterly planning sessions.
• Maintain accurate CRM records and monitor sales performance against targets.

Skills

Customer focus

Sales skills

Negotiation

Relationship building

CRM proficiency

Pipeline management

Education

Bachelor's degree in Business Administration or related field

Associate degree or equivalent

Tools

CRM systems

Sales tools

Microsoft Office

Job description

Hellmann Worldwide Logistics in the United States seeks a National Account Management Representative, Ecommerce to hunt new ecommerce customers and nurture key account relationships across the US market. The role focuses on online retailers, marketplaces, D2C brands and omnichannel players, with responsibility for developing strategic account plans and delivering tailored logistics solutions.

You will design and present ecommerce logistics strategies including parcel, last-mile, fulfillment,