Senior Ecommerce Insights & Experience Analyst

Kforce Inc; Miami (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Kforce Inc is seeking a Customer Insights Analyst in the United States. You will monitor feedback and survey data, analyze qualitative and quantitative inputs, and identify CX opportunities. You will build executive-ready dashboards and present findings to cross-functional teams to drive improvements.

The role requires strong analytical skills, survey design knowledge, and collaboration with Product, UX, Design, Engineering, and Analytics teams. Experience with VOC platforms is preferred.

Qualifications

• Bachelor’s degree in a related field is required.
• 3+ years in Customer Insights or related analytics roles.
• Experience with VOC data and survey results a plus.

Responsibilities

• Monitor feedback platforms and survey data to identify trends and issues.
• Analyze qualitative and quantitative customer data including NPS/CSAT.
• Conduct root cause and thematic analysis for CX improvements.
• Validate findings through journey analysis and metrics.
• Prepare executive-ready presentations and dashboards.
• Translate feedback into actionable business recommendations.
• Present findings to Product, Design, Research, and Analytics teams.
• Support survey design, testing, and program management.
• Review survey logic and data quality for accuracy.
• Document processes and best practices for consistency.

Skills

Analytical thinking

Communication skills

Project management

Data-driven decisions

Education

Bachelor's degree in Business, Marketing, Analytics, Statistics, Social Sciences, or related field

Tools

Jira

Confluence

Tableau

Power BI

SQL

Excel

Medallia

Job description

Kforce Inc is seeking a Customer Insights Analyst in the United States. You will monitor feedback and survey data, analyze qualitative and quantitative inputs, and identify CX opportunities. You will build executive-ready dashboards and present findings to cross-functional teams to drive improvements.

The role requires strong analytical skills, survey design knowledge, and collaboration with Product, UX, Design, Engineering, and Analytics teams. Experience with VOC platforms is preferred.