Senior E‑Commerce & Omnichannel Director (Hybrid NYC)

Lido Marina Village; New York (NY); Hybrid; USD 170,000 - 190,000; Full time

Job summary

Stoney Clover Lane in New York, NY is seeking a Senior Director of E-Commerce to own the digital business as a revenue center. This hands-on leader will set strategy, dive into data, and work across Retail, Marketing, Merchandising, and Finance to align online and in-store experiences.

You will drive omnichannel initiatives like BOPIS and ship-from-store, build a single customer view, and lead a high‑performing team with a test‑and‑learn culture, delivering on drops, CRM, and site reliability.

Qualifications

• 10+ years in e-commerce with P&L accountability.
• Hands-on omnichannel retail experience (BOPIS, ship-from-store).
• Deep Shopify Plus experience; NetSuite/ERP integration a plus.
• Proven track record launching high-demand drops or collaborations.
• Strong CRM with Klaviyo and Attentive, segmentation and testing.

Responsibilities

• Own annual, monthly, and weekly e-commerce demand plan and forecasting.
• Deliver revenue, gross margin, and contribution targets; align with Finance.
• Lead omnichannel roadmap and inventory visibility across web and stores.
• Own CRM, email, and SMS programs; drive retention and lifecycle journeys.
• Oversee customer service for online and omnichannel orders.

Skills

E-commerce leadership

P&L ownership

Omnichannel

Shopify Plus

NetSuite

Klaviyo

Attentive

GA4

Tools

NetSuite ERP

Shopify

Job description

Stoney Clover Lane in New York, NY is seeking a Senior Director of E-Commerce to own the digital business as a revenue center. This hands-on leader will set strategy, dive into data, and work across Retail, Marketing, Merchandising, and Finance to align online and in-store experiences.

You will drive omnichannel initiatives like BOPIS and ship-from-store, build a single customer view, and lead a high‑performing team with a test‑and‑learn culture, delivering on drops, CRM, and site reliability.