Senior E‑Commerce Director: Omnichannel & Drops Leader

Stoney Clover Lane; New York (NY); Híbrido; USD 170.000 - 190.000; Tempo integral

Resumo da vaga

Stoney Clover Lane in New York City is seeking a Senior Director of E-Commerce to own the digital business as a revenue and profit center and to lead how online and stores work together for the customer. The role covers online sales planning, site readiness, CRM, customer service and omnichannel capabilities such as BOPIS and ship-from-store.

This hands-on leader sets strategy, dives into data and launch-day details, and builds a high-performing team with a test-and-learn culture.

Qualificações

• 10+ years in e-commerce, including 5+ years leading a DTC business with P&L accountability.
• Experience with omnichannel retail and POS/e-commerce integration.
• Strong Shopify Plus and ERP integration experience.
• Proven track record running high-demand product drops or collaboration launches.
• CRM experience with Klaviyo and Attentive, including lifecycle, segmentation and incrementality testing.
• Strong analytics skills with GA4, Shopify analytics and BI tools.
• Experience managing customer service teams or outsourced partners.
• Proven people leader who collaborates with Retail, Marketing and Finance.
• Background in accessories, fashion or lifestyle brands preferred.

Responsabilidades

• Own e-commerce demand plan and profitability targets.
• Execute major drops/collabs with optimal checkout and inventory.
• Launch omnichannel services with Retail and Ops.
• Create a single customer view for CRM and marketing.
• Develop KPI dashboard for online, stores, and omnichannel.
• Lead omnichannel roadmap and inventory visibility across web/stores.
• Oversee CRM, email, and SMS programs with segmentation.
• Manage customer service standards for online orders.
• Align pricing and promos across channels.

Ferramentas

Shopify Plus

NetSuite

Klaviyo

Attentive

GA4

BI tools

Descrição da vaga

Stoney Clover Lane in New York City is seeking a Senior Director of E-Commerce to own the digital business as a revenue and profit center and to lead how online and stores work together for the customer. The role covers online sales planning, site readiness, CRM, customer service and omnichannel capabilities such as BOPIS and ship-from-store.

This hands-on leader sets strategy, dives into data and launch-day details, and builds a high-performing team with a test-and-learn culture.