Senior E-Commerce Account Manager, Client Services

OptiRoi Media; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

This innovative firm is seeking a Senior E-Commerce Account Manager to drive performance through integrated marketing strategies. In this role, you'll work closely with clients in the e-Commerce space, leveraging your extensive digital marketing experience to guide and counsel them on effective tactics that drive business outcomes. You'll lead talented cross-functional teams, ensuring exceptional client service and strategic insight. If you're a seasoned digital marketer with a passion for growth and innovation, this opportunity offers a dynamic environment where you can truly make an impact.

Qualifications

• 8+ years of cross-channel digital marketing experience required.
• Proven track record of high customer satisfaction scores.

Responsibilities

• Lead cross-functional account teams to meet client objectives.
• Establish strong relationships with clients through regular check-ins.

Skills

Digital Marketing

Client Services

Data Analysis

Communication

Strategic Planning

Team Leadership

Problem Solving

Education

Bachelor's Degree in Marketing

Bachelor's Degree in Communication

Tools

Google Analytics

Shopify

Salesforce

Hubspot

Job description

Senior E-Commerce Account Manager, Client Services

Remote - United States

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A day in the life:

• As a Senior Account Manager (e-Comm), you’ll be responsible for working with clients in the e-Commerce space. A successful candidate will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. Through a deep understanding of the client’s business, the Senior Account Manager will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Manager will lead cross-functional account teams of highly talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, this individual will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals.
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Shopify, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps.
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed.
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives.
• Client Retention: Leads the contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships; Reviews and analyzes client contracts on a regular basis to ensure goals are on target.
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships.
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed.
• Employ AI technologies to enhance and optimize business processes.
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department.

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline.
• 8+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency.
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics.
• Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, Hubspot).
• Experience speaking to business-level metrics such as LTV:CAC, MER, etc.
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment.
• Ability to quickly build rapport and develop relationships with executive-level points of contact.
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients.
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude.
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth.

Key Performance Indicators (KPIs)

• +95% Account Team Retention Rate.
• 105% Net Revenue Retention.
• Quarterly Service Expansion Quota.

Most Important Things (MITs)

• Team Coaching and Development.
• Marketing Strategy, Development and Execution.
• Client Retention and Client Revenue Growth.

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.