Senior E-Commerce Account Manager, Client Services

HaylieRead Interior Design; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior E-Commerce Account Manager to drive performance through integrated marketing tactics. This role emphasizes building strong client relationships and leveraging data-driven insights to optimize marketing strategies. You will lead cross-functional teams, ensuring alignment with client objectives while fostering a culture of coaching and development. If you thrive in a dynamic environment and are passionate about delivering exceptional client service, this opportunity offers a chance to make a significant impact in a forward-thinking firm that values diversity and innovation.

Qualifications

• 8+ years of experience in cross-channel digital marketing.
• Proven track record in client services and high customer satisfaction.

Responsibilities

• Establish strong client relationships through regular check-ins.
• Lead marketing strategy across paid, owned, and earned channels.

Skills

Digital Marketing

Client Services

Data Analysis

Marketing Strategy

CRM Platforms

Campaign Development

Team Leadership

Communication Skills

Education

Bachelor's Degree in Marketing

Bachelor's Degree in Communication

Tools

CRM Software

Marketing Operations Platforms

Job description

Senior E-Commerce Account Manager, Client Services

Remote - United States

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, Creative, and Web Development. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A day in the life:

• As a Senior Account Manager (e-Comm), you’ll be responsible for working with clients in the e-Commerce space. A successful candidate will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. Through a deep understanding of the client’s business, the Senior Account Manager will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Manager will lead cross-functional account teams of highly talented marketers by working closely to optimize their efforts and provide strategic guidance.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals.
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives.
• Data-driven Insights: Leverages data and analytics to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps.
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions.
• Team Coaching and Development: Leads by example and delivers timely, specific feedback to team members.
• Client Retention: Leads the contract renewal strategy and proposal development alongside the Account Manager to extend client partnerships.
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships.
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed.

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline.
• 8+ years cross-channel digital marketing experience, including strategic planning and client services.
• Proven track record of delivering high customer satisfaction scores.
• Extensive CRM or Marketing Operations platform experience required.
• Campaign leadership skills for end-to-end campaign development.
• Ability to quickly build rapport and develop relationships with executive-level points of contact.
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients.
• Highly dependable individual who thrives in a fast-paced environment.
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth.

Key Performance Indicators (KPIs)

• +95% Account Team Retention Rate
• 105% Net Revenue Retention
• Quarterly Service Expansion Quota

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer.