Senior Dynamics Developer

GovCIO; Washington (District of Columbia); Hybrid; USD 145,000 - 175,000; Full time

Job summary

GovCIO is seeking an experienced Senior CRM developer to support Microsoft Dynamics CRM and the customer portal, delivering new technology and functionality. This role is mostly remote with occasional onsite work at the Washington, DC client site.

You will operate in an Agile Scrum environment, manage multiple items per sprint, mentor peers, and drive Call Center/IVR features using Copilot Studio, Chat, and Secure Messaging within Dynamics.

Qualifications

• 5+ years of experience with Power Platform and Portals.

Responsibilities

• Collaborate with functional and testing teams to implement user stories and ensure acceptance criteria quality.
• Mentor other developers and collaborate with senior team members.
• Utilize AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, Chat, DocIntelligence, and other tools.

Skills

Power Platform

Portals

C# / .NET

JavaScript

FetchXML

Agile Scrum

Call Center / IVR

Documentation

Education

Bachelor's degree

Tools

GitHub

Azure DevOps

Job description

Overview

GovCIO is looking for an experienced Senior CRM developer to support the continued enhancement and operations of a Microsoft Dynamics CRM system and customer portal and to supercharge our systems with new technology and functionality. This position requires experience in an Agile Scrum environment with the ability to handle multiple items in a single sprint. This position is mostly remote, and will ccasionally require going onsite our Washington, DC client site.

Overview

GovCIO is looking for an experienced Senior CRM developer to support the continued enhancement and operations of a Microsoft Dynamics CRM system and customer portal and to supercharge our systems with new technology and functionality. This position requires experience in an Agile Scrum environment with the ability to handle multiple items in a single sprint. This position is mostly remote, and will ccasionally require going onsite our Washington, DC client site.

Responsibilities

• Work collaboratively with the functional team and testing team, as you implement required user stories, providing continued feedback on the quality of the acceptance criteria and testing.
• Mentor other developers and collaborate with other senior members of the team.
• Utilize AI features in Dynamics for Call Center and Customer Service, covering Copilot Studio, IVR, Chat, DocIntelligence, and other modern tools.

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills And Experience

• 5 years of experience in Power Platform and Portals
• Experience to lead implementations of Call Center, IVR, and other modern functionality and modules within Dynamics. Copilot Studio, Chat, and Secure Messaging.
• Experience with Call Center, IVR is required.
• C#, .Net, Javascript, FetchXML experience
• Experience in Support SDLC documentation such as the Design Documents and Implementation Plans and deployments
• Attention to detail, a can-do attitude, and knowledge of Microsoft Dynamics and Portals is needed.
• Provide support to Support Team for Operations/Production troubleshooting and problem solving
• Work in a collaborative, fast-paced Agile Scrum environment
• Clearance Required: Must be able to attain and maintain PBGC Public Trust

Preferred Skills And Experience

• Experience in PowerBI and fillable PDF reports, RDL reports
• GitHub, and deployment pipelines is a plus
• Certification in Azure Developer, Azure DevOps, Azure Architect, or similar

Posted Salary Range: USD $145,000.00 - USD $175,000.00 /Yr.